LEADING WITH HOSPITALITY HR’s involvement transforms hospitality from a department function into an organizational mindset. By prioritizing culture, development, and engagement, HR ensures staff are equipped and motivated to deliver the personalized, thoughtful service members expect. Building the Culture from Day One HR sets the tone through a robust onboarding process that introduces new hires to the club’s history, brand values, mission, and service standards. Recruiting Talent Aligned with Service Values HR focuses on sourcing candidates with strong emotional intelligence, hospitality mindset, and cultural fit. Continuous Training & Development From soft skills like empathy and conflict resolution to technical training in event protocols, HR coordinates ongoing learning opportunities. Recognition & Engagement Programs HR designs recognition programs—such as Employee of the Quarter, W.OW, program, and team shout-outs—to reinforce hospitality excellence. Strategic Workforce Planning HR manages staffing levels to align with seasonal demands and events—ensuring the right coverage to deliver seamless service. Policy, Compliance, & Support Infrastructure HR ensures fair compensation, transparent leave policies, and proper compliance with labor laws, visas, and work authorizations.
PABIAN LAW MEMBER OF THE YEAR AWARD We are delighted to share that our H ‑ 2B program was honored with the Member of the Year award from Pabian Law—a prestigious recognition out of more than 130 participating properties nationwide. This award reflects not only our strong compliance and
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operational success, but also our commitment to education and collaboration through webinars and initiatives. Nais Lopez had the honor to represent our team as a speaker, sharing insights on H ‑ 2B program rules and immigration reforms with other properties during the past year. This achievement wouldn't be possible without everyone's ongoing support and dedication. We are excited to continue building on this momentum and delivering impactful results—together.
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