Individualized Approach and Services
The Friendship House focus on all members of the communities it serves from the individual to the family. The Friendship House accepts any insurance that its clients may have. If one is not insured, the Friendship House offers a sliding scale for its clients, which meets requirements for Medicaid approval. The staff is also very open and receptive to the needs of their clients, some offering pro bono work until their clients get established and back on their feet. “There are a lot of places that offer that,” says Tracee Franssen, dual-diagnosis therapist and clinic supervisor at the Friendship House Treatment Facility, “but I think we built a very strong reputation within the community with the work that we do individually [and] the work that we do with people in recovery.” The Friendship House always strives to never turn anyone away. The Friendship House Treatment Facility is contracted with a nearby homeless shelter. The shelter pays Friendship House for their services, and the members of the shelter can use the Friendship House while staying there,
which is something wholly unique to the Friendship House Treatment Facility. The facility has also built relationships with treatment centers across Nebraska for after-care referrals. The Friendship House works with State and Federal probation for additional referrals, keeping strong business ties between the agencies. The Friendship House is hoping to expand the outpatient clinic alongside the services it provides for the whole community. While constantly growing, the Friendship House is always seeking the best ways
to help their clients. “The atmosphere is homey. The employees that I work with are just a really good team. I walk around miracles every day,” says Counselor Kim Smith, an employee at the Friendship House for many years who has recently obtained her degree. The meals prepared at the Halfway House are produced and eaten there as a ‘family’, aiding in the feelings of hospitality and inclusion for staff and residents. The Friendship House has staff on its premises 24 hours a day each day of the week as well as a call center with the same hours. If one is struggling, the facility will have trained professionals willing and waiting to help.
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