deliver to learners based outside of England, they must in the first instance refer the learner to the licenced MHFA provider in the country in which the learner is situated. In some specific circumstances, it may be possible to consider the request for a learner based outside of England to attend and complete the MHFA course delivery, please contact the Instructor Support team at instructorsupport@mhfaengland.org with details of the request so they can advise Where a learner is being consistently disruptive, is not adhering to the group agreement as outlined at the beginning of the delivery or demonstrating concerning behaviours that do not align with the role of an MHFAider ® , based on the situation and level of concern, Instructor Members are able to request the learner to leave the course delivery before they complete all delivered sessions of the course. Independent Instructor Members should ensure that they include provisions for this situation in their business terms and conditions and follow the relevant process should the situation arise. further on the matter. 4.9 Concerns Disruptive learners Instructor Members delivering within their own employer organisation should follow internal process to raise concerns and seek support and process guidance from the Workplace Lead as appropriate. If you have any concerns about communications with a learner or client, please contact MHFA England. We are happy to discuss any concerns and offer guidance
on how to resolve the situation. For contact information,see section 6 of this handbook.
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