should be able to problem-solve common technical issues experienced as part of online deliveries, and signpost learners to any further required technical support. 8.5 Delivery requirements All members As an Instructor Member you acknowledge that any additional services, which are not agreed with MHFA England or which fall outside of the licence to deliver MHFA England training, including any services to complement or be ancillary to MHFA England training, such as any ongoing supervisory, support or other similar services offered must not in any way hold out these services as being offered by or on behalf of MHFA England. In addition to the guidance and requirements detailed in this handbook, when delivering to learners, independently sourced clients, or MHFA England clients, all members must: – Refresh their knowledge of the product, its course content, and associated core resources before delivering the course – Deliver the course in accordance with the relevant product, lesson plan, and instructor kit – Adhere as closely as possible to the recommended timings for the course – Ensure that learners understand the aims and expected outcomes of the course. These should be communicated both verbally and in writing – Use appropriately de-stigmatising language towards poor mental health and mental health conditions
– Use an appropriate tone, manner, and delivery pace for the learners – Adapt course delivery style where appropriate and required. This should reflect the needs and learning styles of the learners – Demonstrate an understanding and appreciation for the key messages and ALGEE ® action plan – Create opportunities for peer-to-peer learning with effective questioning skills – Use a range of skills and activities (appropriate to the learners and the product) to engage learners with – Encourage all learners to actively participate – Effectively manage the group dynamics and discussions – Confidently challenge and manage any negative language, attitude or behaviours displayed by learners – Provide appropriate safety warnings and opt-out options/wellbeing reminders – Pay attention to learner engagement during the live sessions – Where required, confidently and effectively manage any signs of distress – Only share personal experiences, knowledge and/or anecdotes that enhance the learning experience and remain relevant to the context of the session and subject matter – Actively encourage learner evaluation feedback on the course delivered by allocating specific time at the end of the course for learners to complete the evaluation feedback – Complete all administrative requirements via the Instructor Member dashboard to confirm course completion by the learners
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