A Practical Guide to Quality Improvement for Burn Care

A PRACTICAL GUIDE TO QUALITY IMPROVEMENT FOR BURN CARE in Low-Resourced Settings

An example from Patricia’s handwashing project in which she describes her team.

Stakeholder analysis

Stakeholder

Role

How can they be engaged/ contacted Call for a meeting, discuss with them about the project (orientation)

Nurses/health workers Implementation or changes put in place

Patients

Assist with change processes and evaluation Assisting with resources

Patient health talks or meetings weekly Write them and call for a meeting

Partners/Funders (e.g. NGO)

Hospital management

Providing material, resources and maintenance

Discuss with them verbally

Patricia also used the table below to think about the type of stakeholders that should be involved in her project. Some stakeholders, such as the patients, will feel the impact from the change while their influence to bring about change is very small or non-existent. At the other extreme, hospital management carries a lot of power and influence about whether the change is implemented and in which way, but they will not be impacted themselves by these changes. Such a table can help you think about how to approach different stakeholders.

High power

Hospital management

Health care workers

Project team: health workers in burns unit, visiting nurses & medical students. Patient’s guardians were also included as caretakers and to remind health workers to wash hands.

Low power

Partners Low impact

Patients High impact

Define roles – Make sure you define roles clearly. Who will lead the project? Will there be a Champion for your project? Does someone frommanagement need to be included? Think about how the different stakeholders can influence and are impacted by the project.

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