A PRACTICAL GUIDE TO QUALITY IMPROVEMENT FOR BURN CARE in Low-Resourced Settings
An example from Patricia’s handwashing project in which she describes her team.
Stakeholder analysis
Stakeholder
Role
How can they be engaged/ contacted Call for a meeting, discuss with them about the project (orientation)
Nurses/health workers Implementation or changes put in place
Patients
Assist with change processes and evaluation Assisting with resources
Patient health talks or meetings weekly Write them and call for a meeting
Partners/Funders (e.g. NGO)
Hospital management
Providing material, resources and maintenance
Discuss with them verbally
Patricia also used the table below to think about the type of stakeholders that should be involved in her project. Some stakeholders, such as the patients, will feel the impact from the change while their influence to bring about change is very small or non-existent. At the other extreme, hospital management carries a lot of power and influence about whether the change is implemented and in which way, but they will not be impacted themselves by these changes. Such a table can help you think about how to approach different stakeholders.
High power
Hospital management
Health care workers
Project team: health workers in burns unit, visiting nurses & medical students. Patient’s guardians were also included as caretakers and to remind health workers to wash hands.
Low power
Partners Low impact
Patients High impact
Define roles – Make sure you define roles clearly. Who will lead the project? Will there be a Champion for your project? Does someone frommanagement need to be included? Think about how the different stakeholders can influence and are impacted by the project.
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