A PRACTICAL GUIDE TO QUALITY IMPROVEMENT FOR BURN CARE in Low-Resourced Settings
STEP 3: UNDERSTAND THE PROBLEM
Once you have your team, and you know the problem area you want to address, it is crucial to fully UNDERSTAND what might be causing the problem, and think it through THOROUGHLY to ensure your project will be as effective and fitting for the local issue as possible.
What tools can be used to help you INVESTIGATE your problem?
There are multiple tools that you can use to understand your problem better. You do not have to use every tool for your QI project, but whichever you choose, use it well to identify the root causes of the problem, and think through all aspects of the issue you are addressing. Don’t forget to think about the contextual factors which are contributing to the problem in your particular area, as these may vary from hospital to hospital and ward to ward.
You can find more information about these tools and templates on the Institute for Healthcare Improvement website: “Quality Improvement Essentials Toolkit” http://www.ihi.org/resources/Pages/Tools/ Quality-Improvement-Essentials-Toolkit. aspx
TOOLS TO UNDERSTAND YOUR QI PROJECT:
✔ Fishbone diagram
✔ Driver diagram
✔ 5 Why’s
✔ Process mapping
✔ Workflow diagram
✔ SWOT analysis
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