A PRACTICAL GUIDE TO QUALITY IMPROVEMENT FOR BURN CARE in Low-Resourced Settings
Example: Ephrem experienced resistance from colleagues in implementing the privacy screen during dressing changes:
“At first, when some nurses are adopting the new change, they are not happy to put the screen in the dressing room because some think that the space is narrow and if you put it there it worsens the space – by having a Friday morning meeting with the staff and by showing them the data I just collected from the patient personally, and showing them the results that the patients really feel that their privacy is not maintained. So in order to give the best quality care I told them to use the screen whenever they expose the private parts of the patients.”
Ephrem encountered a challenge in the available space and in the response from the nurses
Explaining the need for the change helped to get the nurses on board
Involving staff and rewarding involvement are great ways to ensure staff are happy to work with you on the change and they often have good ideas about how to improve care as well!
“At first there was some resistance to get them on board, but after some orientation and involving them to come up with problems and solutions, things changed.”
“The staff were praised during hand overs and monthly reports. Praising someone when they have done something well boosts the morale and they will aim to do their best by implementing the interventions.”
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