Hospitality-specific Content by Hospitality Trainers for Hospitality Trainers
5 Rounds of Breakouts in Key Topics
• Technology & Artificial Intelligence • Training Skills & Certifications • Effective Instructional Design • Authoring Tools
• High-performing Teams • Interpersonal Communication • Diversity, Equity & Inclusion • Leadership & Culture
• Retention & Engagement Strategies • Talent Acquisition & Onboarding • Upskilling & Career Pathing • Change Management & Agility
Including these, and more!
Tech for the Rest of Us: AI Foundations Donna Herbel, FPM, SPHR, CEO and Chief Igniter, Blue Phoenix Learning Train to Retain! How to Bring in the Best Talent – and How to Keep Them Kate Stiteler, CHT, Director of Training, Sonesta Hotels Implementing a Framework for Developing Engaging and Effective eLearning Bob Duprey, Founder, Restaurant Playbooks Felicia White, Director, Franchise Training, Scooter’s Coffee Engage, Educate, and Empower your Team! Alie Gaffan, Senior Vice President of People and Culture, Pacifica Hotels Myisha Smith, Corporate Director of Training, Pacifica Hotels Our Diversity Is Not the Same as Their Diversity Audrey Benet, Director of Training, GuestCounts Hospitality Joanne Goodman, Professor, Hospitality & Tourism Management, Valencia College Owning Your Own Career Development Kendall Ware, CFE, CHT, Keynote Speaker, Former President of Cinnabon
Keepers of Hope: Leveraging Hope-centered Leadership for Engagement and Results Donna Herbel, FPM, SPHR, CEO and Chief Igniter, Blue Phoenix Learning The Magic of Engagement through Storytelling David Kreitlow, Director of Training, Weinerschnitzel Paul Miramontes, Senior Training Specialist, Weinerschnitzel Matthew Steele, Manager of Training and Development, Weinerschnitzel Become a Strategic Business Partner Kelly McCutcheon, Group Director of Training & Development, Whataburger Aviate, Navigate, Communicate: Piloting Pathways to Success Yvonne Lloyd, Product Manager, ServSuccess, National Restaurant Association AI on the Frontline: The Future of On-the-Job Training Brad Stutzman, Head of Growth, PlayerLync Worst. Training. Ever. (Even worse than last year!) Jennifer Belk White, SPHR, SHRM-SCP, HR Director, Lumina Foods
MS Teams: One Application to Rule Them All Bobby Underwood, Director of Training, Company Operations, Little Caesar Enterprises Inc. Bears and Body Language: Reaction Saves Lives Ashley Wright Helkenn, MBA, MSML, Director of Training, Bonchon Korean Fried Chicken Creating a Culture of Being “In” Training Corban Nichols, Director of Restaurant Excellence & Training, Piada Italian Street Food The “ATE Steps” of Designing Energizing New Hire Learning Programs Kathryn Harris, M.Ed., Corporate Director of Learning & Development, PCH Hotels & Resorts Making Learning Stick: Best Practices for Training Effectiveness Clay Hosh, Principal Instructional Designer, ServSafe, National Restaurant Association Yana Keyzerman, CHT, Sr. Manager, Content Development, National Restaurant Association Improving Retention Through Brand Immersion Christopher Auteberry, Director, Commercial Learning and Development, Americas, Hyatt
Positive Culture Impacts Employee Retention James Frank, Area Leader of Training, Raising Cane’s Chicken Fingers
See the agenda and session descriptions at chart.org > Upcoming Conferences
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