HMRC has published its Annual Report and Accounts for 2012-13 as well as the first Annual Report by the Tax Assurance Commissioner on how tax disputes were resolved during the same period. Both reports explain in detail how HMRC has performed in key areas. The Annual Report and Accounts contains both high-level and detailed performance figures in what has been a strong year for HMRC in terms of additional revenues collected and progress on customer service standards. Edward Troup, HMRC's Tax Assurance Commissioner, has also produced the first detailed report outlining HMRC’s performance in resolving disputes with taxpayers between August 2012 and March 2013.
HMRC PUBLISH RESPONSES TO CONSULTATION ON HOW TO HELP THOSE WHO NEED EXTRA HELP
31 July 2013
HM Revenue & Customs have published a report which summarises the responses that they received for the consultation – ‘Supporting customers who need extra help – a new approach’. The consultation Supporting customers who need extra help - a new approach received a total of 457 responses and confirms that HMRC is now considering the issues raised and that they plan to hold a series of meetings with voluntary and community sector organisations along with representative bodies to discuss specific concerns. It also confirms that the Pilot, which saw 13 enquiry centres close and customers in need of extra help transfer to telephony services via HMRC contact centres, will continue until 31 October 2013. A final decision will be made in early 2014. In the meantime if you are an organisation representing people who may be affected by the changes and want to discuss these issues with HMRC before making they make their formal response, please get in touch with the lead official: Libby Martin, HM Revenue & Customs, 7th Floor East Spur, Euston Tower, 286 Euston Road, London, NW1 3UQ.
HMRC OFFER FREE WEBINARS FOR EMPLOYERS
29 August 2013
HMRC offer free employer webinars which include topics such as statutory sick pay, expenses and benefits and real time information.
Businesses can get individual help, support and advice from free HMRC webinars - interactive online seminars that you can attend without leaving your desk. HMRC offers a wide variety of pre-recorded webinars that are available to watch at any time.
Find out more about what HMRC has to offer small businesses.
New safeguards for debt collection visits
30 August 2013
HMRC has introduced a new Field Force Verification Helpline, so that a customer can easily check whether or not a caller on their doorstep claiming to be from HMRC is genuine.
CIPP Policy News Journal
16/04/2014, Page 163 of 519
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