For example saying “Maternity Pay” will be recognised and will prompt a confirmation from the system. A fuller explanation such as “I have a query about a period of Statutory Maternity Pay” is not required. We also suggest if you are calling about pay as you earn (PAYE) for an employee, when asked if you are calling as the employer please say “yes”. You will then be asked if you are calling from the business, as an agent or something else you should then state in what capacity you are calling.
The Policy team will of course keep members informed of any updates on this matter.
HMRC's 2013-14 half-yearly performance
3 December 2013
HMRC has published a Briefing on their half-yearly performance which shows real time information is progressing well however customer service standards are below ideal.
Follow the link below to read the 2 page update.
HMRC Issue Briefing - half-yearly performance
HMRC Annual Report and Accounts 2012/13
2 January 2014
Following the publication of HMRC’s Annual Report and Accounts for 2012/13 the Public Accounts Committee reported that HMRC had 'not clearly demonstrated' that it is on the side of the majority of taxpayers who pay their tax in full.
HMRC has responded strongly to the Public Accounts Committee (PAC) report on its Annual Report and Accounts 2012-13.
The committee reported that HMRC had 'not clearly demonstrated' that it is on the side of the majority of taxpayers who pay their tax in full. It claimed that the Department had collected less tax in real terms than in 2011-12, and challenged HMRC's tax gap figures.
HMRC has issued a comprehensive statement to the press, reproduced below.
Press statement
"HMRC strongly disputes the conclusions in the Public Accounts Committee report and challenges the Committee's selective and misleading use of figures.
HMRC seeks to collect the tax that is due from all taxpayers, so that everyone pays their fair share in accordance with the tax laws passed by Parliament. We have secured more than £50 billion of additional tax from our compliance work since 2010, including £23 billion from large businesses. We have carried out 2,345 prosecutions for tax evasion in the last three years, including of high-profile accountants and lawyers, have halved the number of disclosed tax avoidance schemes and have protected more than £2.4 billion from marketed tax avoidance schemes this year alone. As a result of HMRC's sustained efforts, the tax gap - the proportion of taxes that are due which are not collected - has fallen from 8.3 per cent in 2005/06 to seven per cent in 2011/12. If the tax gap had remained at the level it was at seven years ago, we would be collecting £7 billion less each year.
CIPP Policy News Journal
16/04/2014, Page 171 of 519
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