HMRC say that they did not meet their target because of a number of factors, including:
technology-related issues using extra people on their employer helpline to support the introduction of RTI a very busy final week leading up to the tax credits renewal deadline on 31 July. The report talks about HMRC’s plans to introduce new automated speech features on their most popular phone lines during this period to allow them to answer more calls. However, they took the decision to delay these changes until later in the year, while the new service was being fine- tuned ahead of a wider roll out which began this month.
For full details on HMRC’s overall performance during April to September 2013, read the two page brief - HMRC’s 2013-14 half-yearly performance .
What to do if you cannot pay HMRC
27 January 2014
HMRC has issued a brief explaining what individuals and businesses should do if they cannot pay a debt to HMRC and what they can do to help.
“The overwhelming majority of taxpayers — more than 90 per cent — pay their taxes in full by the due date. For the small proportion of taxpayers who do not pay on time, we support those in genuine difficulty and actively pursue those who seek to avoid paying. This briefing explains what individuals and businesses should do if they cannot pay what they owe to us.”
HMRC: Our approach to Debt Collection - January 2014
Email scams: Employer Annual Return and Alerts & Registrations
7 February 2014
Be aware that fraudsters are at it again and one of their tricks is to pretend to be HMRC and ask businesses to submit a P35.
Here is an example of the type of email being circulated:
Employer Annual Return
Employers must file their Employer Annual Return (P35 and P14s) for 2013-14 online to reach us by 29 February 2014. We strongly recommend that you file your return online, as soon as it is ready. Don’t forget, Extra Statutory Concession B46 came to an end in 2011 so the period of grace no longer applies. To avoid penalties, file your Employer Annual Return (P35 and P14s) online and file as soon as you can before 19 May 2013.
Please complete all relevant sections of the attached application form and attach the appropriate documents.
Reply to this email as this mailbox is monitored for incoming mail.
HMRC Employer Alerts & Registrations
CIPP Policy News Journal
16/04/2014, Page 174 of 519
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