HMRC has today announced that, following a two year pilot, alternative dispute resolution (ADR) for small and medium enterprises (SMEs) and individuals will become business as usual from 2013-14. Richard Summersgill, Director of Local Compliance said: “ADR is a fair and even-handed way of resolving tax disputes between HMRC and its customers. In brief, ADR will save time and help reduce costs for everyone. We have had good feedback from both SMEs and individual customers and are grateful to the accountancy and professional community for their assistance and support during the pilot stages.”
More about alternative dispute resolution
Alternative Dispute Resolution Trial – evaluation report
12 April 2013
From HMRC stakeholder update – number 13
Evaluation report highlights findings of alternative dispute resolution trial
A summary evaluation report highlighting the success of HMRC's recent alternative dispute resolution trial for small and medium enterprises and individual customers has now been published.
Alternative Dispute Resolution for SMEs and individuals
4 September 2013
After a two year trial and extensive consultation with professional bodies and the voluntary sector, Alternative Dispute Resolution (ADR) becomes part of normal HMRC business.
Richard Summersgill, HMRC Director of Local Compliance published a message on HMRC’s website announcing that ADR for SMEs and individuals has entered mainstream HMRC business. He states that customers have said they like the speed and flexibility of ADR and that evidence has shown that by using the simple ADR service many disputes can be significantly shortened and resolved without recourse to Tribunal.
Capability has been increased and a new national team of specially trained facilitators are in place to help resolve tax disputes.
For more information on ADR and how to complete the fast and simple application process follow the link below.
Alternative Dispute Resolution trial for Small and Medium Enterprise and Individual customers
Alternative Dispute Resolution pilot for large and complex cases
10 September 2013
HMRC has published a summary report of the pilot for Alternative Dispute Resolution (ADR) for large and complex cases and announces the ongoing use of the facility.
This pilot has tested the effectiveness of using ADR techniques in large and/or complex tax and related disputes to either resolve the issue(s) outright by achieving a mutually
CIPP Policy News Journal
16/04/2014, Page 468 of 519
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