Built America Magazine | South
In an industry plagued by unreliable contractors and poor communication, MacMaster has built a company that prioritizes responsiveness and accountability. “It’s mind-blowing that in this day and age, with everybody having a cell phone in their hand, people still don’t pick it up to respond to clients,” he says. “We are very easy to deal with because we are a smaller firm. I’m always available, and I’m always transparent.” The same philosophy extends to his subcontractors and tradespeople.
MacMaster’s direct, no-nonsense style has also played a significant role in fostering long-term relationships. “I tell people how it is. I give them options. I show them ways to get what they want without spending crazy amounts of money. And ultimately, they’re in the driver’s seat.” The Secret to Success: Communication and Respect
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