“ Government childcare support will cut thousands of pounds off bills for millions of households, supporting parents to return to or remain in work.
More than 180,000 parents have successfully applied for a childcare account. We know that some parents and childcare providers have experienced difficulties accessing the service and we are sorry about the inconvenience.
We’ve now made significant improvements based on customer feedback and on average more than 2,000 parents are applying successfully every single day. We continue to make updates to improve the customer experience and ensure everyone can easily access their account.
Parents and providers experiencing difficulties or needing technical support can phone the childcare service helpline on 0300 123 4097.”
The CIPP Policy team would value hearing about your experience with the delivery of this new policy; please do email us at policy with your feedback.
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HMRC calls for test to the public beta of the Business Tax Account 08 August 2017
With thanks to Colin Broad Secretary of BCS Payroll Specialist Group for his summary.
HMRC is particularly keen that it’s tested on the more complex accounts, as simple accounts are unlikely to manifest issues to the same degree.
The roll-out plan is as follows, but this will depend on initial feedback from users: 1% week commencing 14 August 2017 25% week commencing 21 August 2017 50% week commencing 28 August 2017 75% week commencing 4 September 2017 100% week commencing 11 September 2017
What this means is that next week a random 1% of users will be presented with the new screens and asked to give feedback (there will be a link to the old screens should they experience issues with the new).
A further point to note is that this testing is on customer accounts only, so the Agent Services screens will remain in the old style for a while longer. Agent and client data may therefore differ according to which account they are looking at because the new screens are pulling information from the live back end system, whereas the old portal is an overnight batch process.
HMRC apologises for any inconvenience this causes; the plan is to align the two services as soon as the new product has been proven.
If you would like to feed back any comments or views you have of your experience with testing of the Business Tax Account please email policy
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HMRC genuine and phishing/bogus emails 14 August 2017
HMRC has updated their guidance on how to recognise genuine HMRC contact be it via email or text.
Updated HMRC guidance on genuine phishing emails
GOV.UK has a host of information about scams and what to look out for to avoid being caught out:
The Chartered Institute of Payroll Professionals
Policy News Journal
cipp.org.uk
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