NSLHD News May 31

website gets refresh While many staff were busy navigating the challenges of 2020, a small group of digital experts were working away at designing the new NSLHD website. The new NSLHD website was launched in January 2021 and is focused around our consumers and staff. The project began from a board led initiative, focused around improving our digital presence from consumer interviews and research across the district. “It was a lot of interesting debates, sketches, designs and coffee that made up the new website,” Web Services Manager Suriya Jeyapirakasam said. “What made the process most beneficial was utilising a design led approach – getting our consumers to test and design what they wanted was crucial in developing a design that solved their problems”. User Experience Lead on the project Dennis Singh said the way of working through the project created an ability for leaders to embrace the design philosophy. “What got us across the line was a design thinking process,” he said. “It shaped our understanding of their problems, generated ideas on solving them and prototyping and testing options that

Alan Wong, Dennis Singh and Suriya Jeyapirakasam (L-R)

they felt gave them the most help when needed.” Chief Executive Deb Willcox said she was thrilled to see the website’s new look, and she was not alone. “The team have done a stellar job in listening to the needs of consumers, patients and staff and turning that into a fantastic website,” she said. “The way it looks and its newfound functionality, including the ability to publish the good news coming out of our district with the click of a button, really takes this project to the next level.” If you have any questions regarding the new website or feedback about what you’d like to see, email NSLHD-Website-feedback@health. nsw.gov.au

New Prompt system: policies, procedures, guidelines hub Phase one of the Prompt document system will ‘go live’ in the coming weeks. The Prompt system will be the central ‘the right document at the right time’. In addition, the NSLHD documents have new headers and footers.

repository for all NSLHD Policies, Procedures and Guidelines (PPGs) and relevant NSW Health PPGs. Prompt will be accessible from the current Policy and Procedure Intranet page via the large paperclip icon. Searches can be conducted using key word/s or a more advanced search by department and/or section and/or document type. Location relevance is easily identifiable on the search page. All relevant information is displayed against each document title to facilitate staff locating

Staff training is underway and resources will be made available on the Policy and Procedure Intranet page including a short video on ‘how to search for documents’, instruction sheets and frequently asked questions. For further information please contact Annette.Penney@health.nsw.gov.au (National Safety and Quality Accreditation Manager) or Nitisha.Bangera@health.nsw.gov.au (Policy and Compliance Manager).



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