THA Great Customer Experience program (GCE)
The Government has funded the GCE program for another four years and given us the task of getting 2,000 venues through the program in that time – a challenge we relish!! The program is funded by Government – it’s no cost to venues and we do it at the venue and when you want it! It’s gone well so far, but now we are ramping things up – • We currently do a Business Survey to give us information about where we can assist venues, now we will be doing an Employment Relations Survey as well – we want to be able to assist venues in this complex area by creating an environment where we can get advice on the things venues are not aware of, or sure about – better we do some work up front than Fair Work come in behind. • We will be providing some materials for venues so they know where to go for assistance with issues (employees or patrons) like sexual assault, mental health, equal opportunity, disability, drugs in the workplace, training and others – look out for this, the pack will be important for venues to have easy access to. There are 5 Contractors running around the state and their role is to contact and support venues through the process, and to get training outcomes into venues. • The training is not accredited – it is short and sharp, video supported hands on information that will help employees to be able to know what they need to do the job they are required to do on that day – strategies for dealing with unhappy customers,
service issues, social media management, coffee making – anything we can do to assist. If you haven’t been contacted, and about 500 venues have so far then let me know: Stephen Long Phone: 0439 100 290 Email: Stephen@tha.asn.au
August 2018 www.tha.asn.au
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