CEO’s Report
STEVE OLD CEO
In June this year, the Tasmanian Government handed down the 2018 Tasmanian State budget.
Importantly, the Strategic Plan establishes the following key objectives: 1. Increased investment and jobs across the state; 2. Increasing the profitability of hospitality enterprises; 3. Developing a sustainable, well-trained workforce to meet the needs of the industry; 4. Maintaining a quality service and promoting excellence; 5. Providing safe and inviting venues and experiences for the enjoyment of all Tasmanians and our visitors; 6. Better recognition of the industry, its role in the community, and as a career choice; 7. Developing effective relationships with government, business and the community. A key focus of the Strategic Plan will be on industry development and the profitability of Tasmania’s hospitality businesses and enterprises. This is critical if the industry is to be sustainable into the future. The Great Customer Experience program, which began in 2016 has now seen over 600 venues across Tasmania having commenced or completed the program. The increase in funding provided by the Tasmanian government will enable the program to be expanded with the aim of having over 2000 hospitality business and enterprises across Tasmania participating in the program during the next four years. The THA is currently negotiating the details of the grant deed with the Tasmanian Government and once this is completed, the various programs and initiatives established under the Strategic Plan will be underway. I encourage all of our members to be actively involved as we progress the strategic plan, not only as this will help deliver on the key objectives but will also help ensure we maximise the benefits for all our members.
Importantly, the budget included $6.8 million over the next four (4) years to support the growth and development of Tasmania’s hospitality industry. This funding is in recognition of the importance of our industry to Tasmania’s economy, being Tasmania’s third largest employing industry. It is also in recognition of the critical role our industry plays in maintaining Tasmania’s reputation as a destination of first class service and quality produce. The $6.8 million builds on the previous funding that has been provided by Tasmanian governments since 2010 to support the hospitality industry strategic plan, including key initiatives in areas such as skills and workforce development, and important programs such as the Great Customer Experience (GCE) program. It is heartening to see that the hard work we have put in over the years is being recognised and the Tasmanian Government’s support provides an important opportunity to strengthen our industry for the future. The funding from the Tasmanian government has been allocated as follows: • $3.0 million over four years to support the delivery of the hospitality industry strategic plan and continued initiatives to support workforce development; • $2.8 million over four years to support the continuation and expansion of the Great Customer Experience (GCE) program; • $0.8 million over four years to support the work of Clubs Tasmania; and • $0.2 million over four years to support efforts to tackle the “coward’s punch” and other initiatives. These initiatives are focussed on the hospitality industry as a whole and are over and above the ongoing services the THA provides its members, through the generous support of its corporate partners and member contributions. The 2018-2022 Hospitality Industry Strategic Plan (Strategic Plan) will provide the basis for the programs delivered with the current funding from the Tasmanian government.
August 2018 www.tha.asn.au
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