10
Leadership Focus Areas
Attentive: When we listen at this level, we are paying undivided attention to the other person without distractions of any kind. But we focus on the words that are being said. We are not listening beyond the words. Empathic : Very few of us ever practise the fifth level which is the highest form of listening and the hardest to accomplish. Empathic listening means listening with the intent to understand. This means seeking first to understand, to really understand the other person’s motives, wishes and situation. Empathic listening gets inside another person’s frame of reference. It means seeing the world the way the other person sees the world. It means understanding and feeling how the other person is feeling. While it is challenging for leaders to constantly practice empathic listening, it is important to realize that at times we tend to go up and down the listening levels. It is important that we recognize where we are and know that in virtual team meetings, it is important that we remain attentive and empathic to our teams.
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