WOOD FLOORS
What you can expect from your home Because of the natural characteristics of wood products, some squeaks in the flooring area can be expected. Minor separations between boards may occur due to shrinkage of the material which is a common occurrence and will vary with temperature and humidity levels. Fading or irregularities may occur due to exposure to sunlight. What your home can expect from you Even though your home has been built with quality lumber, floor squeaks are often temporary conditions common to new home construction. Help protect your floors by keeping the humidity inside your home low, so that excessive moisture does not damage your floors. Hardwood surfaces can be scratched. Care must be taken to protect surfaces, especially in high traffic areas. What is covered by the warranty Within the first year of home ownership, we will repair gaps exceeding ¹⁄₈ inch in width by filling or replacing. We will work to match the existing floor as closely as possible. Examples of exclusions We are not responsible for discontinued flooring or different graining or color variations in the wood.
CERAMIC TILE
What you can expect from your home Your home’s ceramic tile or installed accessories should not crack or become loose. Cracks in grouting or ceramic tile joints are common due to shrinking conditions, however, no gap should be visible. What your home can expect from you Keep your ceramic tile and grouted surface clean and free of film accumulations by using a nonabrasive cleaner. We recommend installing a ceramic seal and finish product immediately after moving into your home, and a minimum every two years thereafter, to reduce stains and discoloration of the grouting. What is covered by the warranty Within the first year of home ownership, we will replace and resecure tiles that become cracked or loose due to construction imperfections. We will also correct the cause of the loose or cracking tile condition.
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