EMPLOYEE ASSISTANCE PROGRAM
Answers to important questions
When you need some support, we’re here to help.
Are Employee Assistance Program services confidential? Yes. Any personal information provided to LifeWorks stays completely confidential.* How do I get help? Getting professional help is just a phone call away. Simply call 1-888-319-7819 to speak with a counselor or to schedule a phone or video conference appointment. These services are available 24 hours a day, 7 days a week. When is the right time to call? That’s up to you. Counselors are here whenever you need them —whether you simply need to talk or want guidance on something you are going through. Is my Employee Assistance Program included with my MetLife coverage? Yes. There is no cost to you because your employer pays for the services provided within our program. While we offer a broad range of services, there may be some assistance that’s not included. You can still work with counselors for these services by arranging to pay for them directly. Does the program have any limitations? While we offer a broad range of services, we may not cover all services you may need. Your Employee Assistance Program does not provide: • Inpatient or outpatient treatment for any medically treated illness • Prescription drugs • Treatment or services for intellectual disability or autism • Counseling services beyond the number of sessions covered or requiring longer term intervention • Services by counselors who are not LifeWorks providers • Counseling required by law or a court, or paid for by Workers’ Compensation
Phone 1-888-319-7819
Web metlifeeap.lifeworks.com user name: metlifeeap and password: eap
Mobile App user name: metlifeeap and password: eap
*MetLife and LifeWorks abide by federal and state regulations regarding duty to warn of harm to self or others. In these instances, the consultant may have a duty to intervene and report a situation to the appropriate authority.
Some restrictions may apply to all of the above-mentioned services. Please contact your employer or MetLife for details.
Metropolitan Life Insurance Company | 200 Park Avenue | New York, NY 10166 OPT1 L1217501239[exp0119][All States][DC,GU,MP,PR,VI] © 2017 METLIFE, INC.
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