BEST LUXURY CAR DEALER
F REEMAN LEXUS
“We just have the nicest people that really are customer-centric and service-centric and want to help you make a great choice. And, of course, want you to have a Lexus.” —Robert Trompeter, general manager
By Janet Perry
W hen locals want a good luxury car, they go for the one that is both luxurious and reliable. Customers want a car from a Freeman Lexus dealership that has been voted the Best Luxury Car Dealer in the North Bay by NorthBay biz readers. We spoke with Robert Trompeter, general manager at Freeman Lexus about what goes into being the best luxury car dealer. Trompeter says they believe in treating their customers like gold. “Customers are the lifeblood of the company and they’re what puts you and keeps you on the map, so our first intention is to take good care of our customers,” he says. Lexus is the luxury car of the Toyota family and Trompeter says that’s part of the reason they’re so popular. “Toyota has a reputation of making the most dependable, reliable cars—and
The sunset serves as a beautiful backdrop to the Freeman Lexus dealership in Santa Rosa.
They’re also forging their own path in the environmentally sound electric market. Trompeter says the Lexus hybrids are selling fast. “No infrastructure needed, ready to go and just great for the environment,” he says. “They’re a great, dependable and reliable car that is fuel- efficient and clean burning.” Trompeter says the Lexus EV is a gorgeous car that’s fun to drive and is gaining popularity as the infrastructure for them increases. “The people who have bought them really love them,” he says. Another winning strategy at Lexus is the idea that employees are equally important as the customer. “Your employees are the voice and face of your business and so they have to be well-trained, well- intended and have the same mission as the ownership for it to all work properly,” Trompeter says. “We just have the nicest people that really are customer-centric and service-centric and want to help you make a great choice. And, of course, want you to have a Lexus,” he says. Trompeter says everyone at Freeman Lexus feels honored to have won this award. “Whenever you’re considered vested in any situation, it feels pretty good,” he says. “I gotta say it’s nice to put all that energy into taking care of the customers and employees and then to get the accolade of being called the best in the North Bay. That’s wonderful.” v
then the Lexus is a luxury car so they drive wonderful,” he says. The classy looking Lexus is more than just a beautiful car. “These cars are actually better than they look because the reliability and the dependability is so incredible,” Trompeter says. “Year after year Toyota and Lexus win these awards for dependability and reliability. It’s just a great product.”
Employees of Freeman Lexus pictured at the Santa Rosa dealership on 2845 Corby Ave.
freemanlexus.com
Best of the North Bay 2024
Northbaybiz 79
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