QUARTER 3, 2025
nuggets of JOY
What is your Joy? Swati Anand,
Find Your Shangri-La in Shangri-La Mr. Hakan Ozel
Find Your Shangri-La in Shangri-La A. Elcin Guner
Nand Lal Ahuja, John Vaz, Saluka Grero, Teresa Felix
Joy of Excellence
Joy of Hosting
Joy of Doing Good
Joy of Belonging
Joy of Connections
Joy of Learning
Find Your Shangri-La in Shangri-La: Launching Our New Employer Brand
My Dear Colleagues,
Find Your Shangri-La in Shangri-La!
I repeated this tagline couple of times and had goosebumps!
Refreshed Employer Branding is more important than ever. If you work for Shangri-La Dubai as an existing or new colleague, you become an ambassador for the brand’s BPVV — Business, Purpose, Vision, and Values as well as reputation. New Employer Brand is not just a slogan or posters on the wall, but it is about authentically representing our organization both within our workplace and to the outside world. As an existing and new colleague, embracing and living with our company’s brand has a profound impact on our hotel’s and group’s success. New Employer Branding shapes how guests, stakeholders, business partners, but most importantly our own colleagues our company. Every interaction we have, during recruitment, onboarding, training, recognition, rewarding or daily engagement, or whether it is answering a phone call, attending the business at events, and posting on social media reflects our company’s image will represent the value of our New Employer Branding. By internalizing the brand, we contribute to a unified, positive reputation that helps build trust and loyalty. Living the brand culture boosts your own engagement and sense of belonging. When we align your actions with our company’s values, we are more likely to
feel feel connected to its purpose. This creates more fulfilling work experience, fosters collaboration, and encourages personal and professional growth. Colleagues and leadership recognize those who genuinely embody the brand, which can open doors for advancement and recognition. Embracing New Employee Branding means actively participating in the organization’s story. Having Joy in our workplace is one of our purposes to achieve together. It requires thoughtful creation, consistency, enthusiasm, authenticity, and qualities that set us apart as a reliable and joyful team player. By living the brand, we are not just following policies but shaping the future of the company and our own professional journey in harmony and joy. New Employer Branding is important for all of us because it shapes both personal and organizational success. Please embrace the brand, live it every day, and watch how it transforms our work and workplace for the better.
Find Your Shangri-La in Shangri-La!
Best regards, Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
Click on image to watch video
Find Your Shangri-La in Shangri-La: Launching Our New Employer Brand
Dear Colleagues,
At Shangri-La, we have always believed that true hospitality begins with people — with the warmth we share, the care we give, and the Joy we create every day. As we continue to evolve and grow, we are proud to introduce our refreshed Employer Branding: Find Your Shangri-La in Shangri-La. This new brand represents more than a tagline. It is an invitation — a call for each of us to discover meaning, purpose, and Joy in what we do, every single day. Joy is at the heart of our story. It is what defines our culture and connects us across continents and roles. Whether we are welcoming guests, collaborating with colleagues, or creating new experiences, Joy is the feeling that brings our purpose to life. Our Employer Brand reminds us that Joy is both personal and universal. It lives in the small moments — a smile shared, a challenge overcome, a milestone achieved. And it shines through our BPVV — Business, Purpose, Vision, and Values — the framework that guides our daily actions. The launch of Find Your Shangri-La in Shangri-La marks a milestone in our journey as a company and as a family. It captures what makes us unique —
our Asian heritage of heartfelt hospitality — and expresses it in a way that resonates with today’s world of work.
This Employer Brand will come to life through every touchpoint of the colleague experience: from recruitment and onboarding to learning, recognition, and daily engagement. You will soon see new visual assets, digital screens, and stories that reflect this refreshed identity — all designed to celebrate who we are and the Joy we bring to others. For me, Joy at Shangri-La is found in people. It is in the spark of excitement when a new colleague joins our family, the pride in a team’s success, and the quiet gratitude in seeing someone’s career flourish over time. Every day, I find Joy in being part of these moments — in listening, guiding, and witnessing how our people grow and thrive. There is a special kind of fulfillment that comes from seeing others discover their own strengths, pursue their passions, and embrace our culture of care. At Shangri-La, Joy is not something we find once — it is something we create together, again and again. It lives in our actions, our compassion, and the way we bring the Asian art of hosting to life every day.
That, to me, is what makes Shangri-La truly special.
Together, let’s Find Your Shangri-La in Shangri-La.
Best regards, A. Elcin Guner Director of Human Resources
Marhaba
Quarter 3, 2025
FOREWORD
We are proud to unveil our new employer branding: “ Find your Shangri-La in Shangri-La .” It is a call for every colleague to discover their own rhythm and joie de vivre in a place where you truly belong and thrive. This resonates deeply with me on a personal level. Years ago, while taxiing down the chosen path, I found my dreamliner grounded before takeoff. The unexpected reroute into hospitality and L&D gave me greater altitude and deeper sense of purpose. By turning my focus outward and helping others lift off, I found renewed confidence and my own Shangri-La. Today, my greatest joy comes from seeing people transform through learning, and even more so, from being part of an organization that genuinely values and invests in their growth. In guiding the development of others, I am reminded of my own, shaped at times by structured learning, yet more often by authentic engagement with others, and most profoundly in the pause, where reflection turns experience into wisdom. Shared growth and learning are not confined to the classroom or workplace; they live in the ways we meet and learn from one another - with curiosity, respect, and openness to the distinct threads of culture and character that lend our weave its vivid colour. This brings me to the cover of this issue of Marhaba featuring our brand ambassador, Khodarahm Farzaneh, who hails from Iran. Much like the ‘jacket on, jacket off’ lessons from Mr. Han to Dre in The Karate Kid , Khodarahm shows us how even the most mundane jobs shine when done with purpose, energy, and swagger, proving that excellence is about how you approach every task, no matter how routine. Khodarahm and I find cultural common ground in ‘ mehmaan navazi ’ (literally, ‘to serve a guest’), Iran’s beautiful ethos of hospitality, an expression that made its way to South Asia. It’s the idea that the door, the kettle, and the heart are always wide open. Now for a fascinating footnote : ice cream, a treat that brings joy across the world, is believed to have early roots in Iran around 500 BC, when Persians flavored mountain snow. From finding my groove, to shared warmth and cool discoveries, it is moments like these that deepen my connection here, and help me find my Shangri-La. Swati Anand Director of Learning & Development Shangri-La Dubai
Marhaba
Quarter 3, 2025
STORIES FROM WITHIN
Shangri-La Dubai Finance Division: A Workplace Like No Other
By Nand Lal Ahuja Director of Finance, Shangri-La Dubai
In a world often marked by chaos and uncertainty, the pursuit of joy and serenity draws us to places that embody tranquility and happiness. Shangri-La—the mythical paradise described in James Hilton’s novel Lost Horizon—has become a symbol of such a utopia. At the Finance division of Shangri-La Dubai, we strive to reflect this spirit of paradise within our team. We create a positive and engaging workplace by celebrating achievements, recognizing the Employee of the Year, conducting knowledge checks, and offering training sessions that extend beyond finance. Training on work-life balance, psychological safety, compliance, and effective communication help our colleagues grow both personally and professionally. Sessions are accompanied by light refreshments, fostering camaraderie and engagement.
As finance professionals, we take our responsibilities seriously, ensuring proper checks and balances and adhering strictly to policies. Even in moments of disagreement, we resolve issues respectfully and without conflict, maintaining a healthy and collaborative environment. Our unity shines through, especially during peak periods like the summer vacation, when we support one another in covering annual leaves. Remarkably, our finance division has maintained zero staff turnover for the past 12 months. By nurturing a joyful and supportive workplace, we empower our team to perform at their very best. To break the monotony of desk work, we include daily 5–10 minute afternoon physical exercises. We also organize team- building outings and cultivate a family-like atmosphere, where colleagues genuinely look forward to coming to work each day to connect with fun-loving peers.
Marhaba
Quarter 3, 2025
STORIES FROM WITHIN
A journey that led me not only across departments and responsibilities, but inward, toward a deeper understanding of what Shangri-La truly means. I found my Shangri-La through people from Mr. Sunil Krishnan to Mr. Nand Lal and every colleague I interacted with. I found a family that uplifted me, their support, mentorship became the heartbeat of my professional paradise. Whether it was a sunrise/sunset over the Dubai skyline from 42nd floor or the calm after closing a complex audit, I found peace in the rhythm of the work. I discovered the satisfaction of precision and integrity. As a Chief Accountant, I wasn’t just managing numbers. I was safeguarding trust. F inding your Shangri-La is about discovering a personal sense of peace, fulfillment, and timeless beauty. Working here was not just mere daily job but a journey which will be cherished for life long and the moments that are embedded as memorable ones. By John Britto Vaz Chief Accountant, Shangri-La Dubai
Marhaba
Quarter 3, 2025
STORIES FROM WITHIN
“Joy for me comes from two things, adventure and people. I love exploring new places, trying out exciting experiences, and doing things that push me out of my comfort zone. At the same time, I’m a total people person. I enjoy good conversations, meeting new faces, and making memories with friends. For me, Shangri-La is where I truly find my Shangri-La the perfect blend of adventure and meaningful connections.”
- Saluka Grero Talent Acquisition Executive, Shangri-La Dubai
“I find joy in bringing happiness to others. Kindness and goodness have a way of coming back, filling life with beautiful vibrations and a deep sense of fulfillment.”
- Teresa Felix Nurse, Shangri-La Dubai
E
X
C
L E
J O Y F
O
L
E
N
C
E
Marhaba
Quarter 3, 2025
Silver award for BITe CPT
4th rank in SLC Ambassador Hotels
Joy of Hosting
Marhaba
Quarter 3, 2025
Leaders of the incentive board
MOHAMED SEOUDI
KHODARAHM FARZANEH
KARIM CADI
NIKHIL NAZ
KEITH RUHWEZA
ZINEB ISMAILI
Obsess over customer experience Marhaba
Quarter 3, 2025
Marhaba
Quarter 3, 2025
Perched on the 42nd floor, this chic rooftop pop-up bar and lounge offers stunning views of the Burj Khalifa and Dubai skyline, making it a prime spot for after-work drinks or stylish evenings out. With a sleek ambiance and live jazz and saxophone performances on weekends, sit back and enjoy artisanal cocktails, cosmopolitan bites, and a relaxed yet sophisticated vibe high above the city.
Marhaba
Quarter 3, 2025
Last September, Taste of Shangri-La united the artistry of four master chefs for an extraordinary 8-hand dinner series. From 18 to 30 September 2025, guests embarked on a gastronomic journey as Shang Palace chefs from around the world came together to craft a one-of-a-kind 8-course menu, where every dish told a story of heritage, innovation, and mastery. Diners were captivated by flavors that lingered long after the final bite.
Marhaba
Quarter 3, 2025
New Bathroom amenities
JOY OF DOING GOOD
Marhaba
Quarter 3, 2025
Marhaba
Quarter 3, 2025
EMIRATES DOWN SYNDROME ASSOCIATION END-OF-YEAR CEREMONY Marhaba Quarter 3, 2025
Marhaba
Quarter 3, 2025
VISIT TO THE OLD AGE HOME
Joy of belonging
Marhaba
Quarter 3, 2025
INDONESIA INDEPENDANCE DAY
Marhaba
Quarter 3, 2025
INDIA INDEPENDANCE DAY
Marhaba
Quarter 3, 2025
DESKTOP YOGA
Marhaba
Quarter 3, 2025
HOUSEKEEPING APPRECIATION
EEK
Last month Paula Guedes and team kicked off a high-spirited Housekeeping Appreciation Week packed with laughs and friendly rivalries! The crew splashed their creativity in a colorful Team Art Project, loosened up with an energizing stretching session led by our fitness instructor, then turned up the thrills with a classic sack race and a trolleys race down the hallway. The week ended with guessing housekeeping items whilst blindfolded that had everyone giggling and cheering on their teammates.
Pure team spirit from start to finish!
Marhaba
Quarter 3, 2025
We bid a heartfelt farewell to Rizwan, who dedicated 17 years of service to the company and leaves behind a legacy of commitment and excellence. Farewell to Rizwan
Joy of connections
Marhaba
Quarter 3, 2025
NEW MANAGEMENT COLLEAGUES
Alpan Sevuk Director of Engineering
She a l y lo.
Marhaba
Quarter 3, 2025
New interns
Mahek Parmar
Lu Yuanfei
Chutimon Na Takuathung
She a l y lo.
Joy of learning
Marhaba
Quarter 3, 2025
Learning & Development
This quarter was all about the joy of learning! From safety trainings to eye-opening Finance and Revenue sessions (big thanks to Nand and Rima!), Shang Talks, the Leadership Transformation Workshop, and our Junior & Emerging Leaders Program, we have been immersing ourselves in learning every step of the way. We also stirred in some culinary magic by enrolling Chef Nikolaos and Chef John in Gronda, the global playground where top chefs swap creations and recipes! With Service Attentiveness scores soaring past 95%, we couldn’t be prouder of our incredible team. Every achievement reminds us that when we embrace learning with joy, we unlock our best selves.
Marhaba
Quarter 3, 2025
MULTICULTURAL MANNERS IN HOSPITALITY
A combination of retro style and modern technology I must share this: one of the most valuable experiences that I gained over my decades of luxury hotel business life, hence feel exceptionally fortunate is learning and practicing multicultural manners. In today’s increasingly interconnected world, interaction with people from different cultures is not only just usual, but also inevitable. Whether in the workplace, during travel, or upon social engagement with people, our lives are shaped by the rich variety of global cultures. Knowing how to navigate the differences of multicultural manners is therefore essential. Understanding and respecting the customs, values, and etiquette of various cultures fosters harmonious relationships, minimizes or eliminates misunderstandings, and enriches our collective experience. The Importance of Multicultural Manners Manners are more than simple rules of politeness; they are the outward expression of a culture’s values and beliefs. When we interact across cultures, our own behaviors, what we say, how we say it, and how we physically express ourselves, can be interpreted very differently. What is considered respectful in one culture may be seen as rude or inappropriate in another. As such, cultivating cultural awareness and adaptability is a valuable skill. In
By Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
professional environments like luxury hotel business, multicultural manners facilitate effective collaboration, team-working, negotiation, and problem-solving. They help to build trust and rapport, both of which are essential for success in international business. In personal relationships, they demonstrate empathy and openness, building bridges across perceived divides. General Principles of Multicultural Etiquette While each culture has its own set of social rules, there are some universal principles that can guide respectful interaction and guide us to meaningful relationships. When we are open-minded and welcoming, we can approach every new culture with curiosity rather than judgment. We then realize that differences are not deficits, but enrichment. When we are observant in unfamiliar situations, it would be wise to observe, particularly how locals behave, how they greet one another and what topics they discuss or avoid. Politeness is always a key to respect in return. When unsure, it is acceptable to ask, with humility, about local customs. Most people appreciate the effort to learn. If we are adaptable, we have a willingness to adjust our own behavior to fit the expectations of the host culture, especially when we are a guest. And finally, above all, we show respect for the people, their beliefs, and their traditions, even if they differ from our own.
Some Examples of Multicultural Manners Greetings and Communication:
One of the most obvious areas where cultures differ is in greetings. For example, a firm handshake is a sign of confidence in many Western cultures. In contrast, a gentle handshake is preferred in some Asian countries, while in some countries, bowing is common and conveys respect. In parts of the Middle East, greetings may involve a kiss on the cheek or a warm embrace, but these gestures may not be appropriate between opposite genders. Language and communication styles also vary. Some cultures value indirect communication and may avoid saying "no" outright in order to maintain harmony. In contrast, in some countries, people appreciate directness and clarity with straight answers. Nonverbal cues, such as eye contact, gestures, and personal space can also have different meanings. For instance, maintaining eye contact is considered confident and honest in some countries whereas it may be seen as challenging or disrespectful in some Asian or African cultures.
Article from Global Trend Monitor magazine, August issue
Marhaba
Quarter 3, 2025
MULTICULTURAL MANNERS IN HOSPITALITY
Dining Etiquette: Sharing food is a universal way to build relationships, yet dining customs are incredibly diverse. In India and the Middle East, eating with the right hand is customary, as the left hand is considered inappropriate. Meanwhile, in Western cultures, both hands are used with knife and fork. In some countries, it is polite to lift a bowl of rice to your mouth and eat with chopsticks, however, sticking chopsticks upright in rice is taboo, as it resembles a funeral ritual. Table manners also differ. In some countries, keeping hands on the table but not elbows is expected, while in some others, hands are generally kept on the lap between courses. Being aware of these differences helps avoid awkwardness and shows appreciation for the host. Gift-Giving Customs: The act of giving gifts is burdened with cultural significance. In some countries, gifts are often wrapped elaborately, and there is a ritual to both giving and receiving them. In those cultures, gifts are presented with both hands, and it is polite to refuse a gift a couple of times before accepting. In some cultures, gifts should not be too extravagant, and it is important to avoid gifts that might carry inappropriate implications. In some Western countries, gifts are usually opened immediately; in others, they may be set aside to be opened later, as opening in front of the giver can be seen as impolite. Dress Codes and Modesty: Appropriate dress is another area where multicultural manners come into play. What is considered casual or formal in one country may be quite different elsewhere. In many parts of the Middle East and South Asia, modest attire is important, particularly in religious or formal settings. This may mean covering the arms, legs, or head. In most Western countries, dress codes tend to be more relaxed, but even so, there are settings where business or formal attire is expected. Understanding local dress norms is a sign of respect. Challenges and Opportunities It is easy to make mistakes in cross-cultural situations, and misunderstandings will occur. However, most people are forgiving if they see a genuine effort to be respectful. Apologizing when a misstep is made, and expressing a willingness to learn, often turns an awkward moment into an opportunity for connection. In fact, sharing stories about differences in customs can stimulate lively conversation and deepen relationships. This is so beautiful. The Value of Multicultural Manners In embracing multicultural manners, we do more than just avoid offense but open ourselves to the richness of human diversity. We learn new perspectives, expand our worldview, and develop empathy for others’ experiences. Practicing good manners across cultures reflects not only respect for others but also a respect for the complexity and beauty of the world we share. We become tolerant, which is the key of harmonious living. As the world becomes more interconnected, navigating cultural differences with grace and understanding becomes not just a personal asset, but a collective responsibility. By practicing multicultural manners, we contribute to a more harmonious, inclusive, and understanding global community.
Article from Global Trend Monitor magazine, August issue
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35Made with FlippingBook - Online magazine maker