Marhaba
Quarter 3, 2025
MULTICULTURAL MANNERS IN HOSPITALITY
A combination of retro style and modern technology I must share this: one of the most valuable experiences that I gained over my decades of luxury hotel business life, hence feel exceptionally fortunate is learning and practicing multicultural manners. In today’s increasingly interconnected world, interaction with people from different cultures is not only just usual, but also inevitable. Whether in the workplace, during travel, or upon social engagement with people, our lives are shaped by the rich variety of global cultures. Knowing how to navigate the differences of multicultural manners is therefore essential. Understanding and respecting the customs, values, and etiquette of various cultures fosters harmonious relationships, minimizes or eliminates misunderstandings, and enriches our collective experience. The Importance of Multicultural Manners Manners are more than simple rules of politeness; they are the outward expression of a culture’s values and beliefs. When we interact across cultures, our own behaviors, what we say, how we say it, and how we physically express ourselves, can be interpreted very differently. What is considered respectful in one culture may be seen as rude or inappropriate in another. As such, cultivating cultural awareness and adaptability is a valuable skill. In
By Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
professional environments like luxury hotel business, multicultural manners facilitate effective collaboration, team-working, negotiation, and problem-solving. They help to build trust and rapport, both of which are essential for success in international business. In personal relationships, they demonstrate empathy and openness, building bridges across perceived divides. General Principles of Multicultural Etiquette While each culture has its own set of social rules, there are some universal principles that can guide respectful interaction and guide us to meaningful relationships. When we are open-minded and welcoming, we can approach every new culture with curiosity rather than judgment. We then realize that differences are not deficits, but enrichment. When we are observant in unfamiliar situations, it would be wise to observe, particularly how locals behave, how they greet one another and what topics they discuss or avoid. Politeness is always a key to respect in return. When unsure, it is acceptable to ask, with humility, about local customs. Most people appreciate the effort to learn. If we are adaptable, we have a willingness to adjust our own behavior to fit the expectations of the host culture, especially when we are a guest. And finally, above all, we show respect for the people, their beliefs, and their traditions, even if they differ from our own.
Some Examples of Multicultural Manners Greetings and Communication:
One of the most obvious areas where cultures differ is in greetings. For example, a firm handshake is a sign of confidence in many Western cultures. In contrast, a gentle handshake is preferred in some Asian countries, while in some countries, bowing is common and conveys respect. In parts of the Middle East, greetings may involve a kiss on the cheek or a warm embrace, but these gestures may not be appropriate between opposite genders. Language and communication styles also vary. Some cultures value indirect communication and may avoid saying "no" outright in order to maintain harmony. In contrast, in some countries, people appreciate directness and clarity with straight answers. Nonverbal cues, such as eye contact, gestures, and personal space can also have different meanings. For instance, maintaining eye contact is considered confident and honest in some countries whereas it may be seen as challenging or disrespectful in some Asian or African cultures.
Article from Global Trend Monitor magazine, August issue
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