Marhaba
Quarter 3, 2025
MULTICULTURAL MANNERS IN HOSPITALITY
Dining Etiquette: Sharing food is a universal way to build relationships, yet dining customs are incredibly diverse. In India and the Middle East, eating with the right hand is customary, as the left hand is considered inappropriate. Meanwhile, in Western cultures, both hands are used with knife and fork. In some countries, it is polite to lift a bowl of rice to your mouth and eat with chopsticks, however, sticking chopsticks upright in rice is taboo, as it resembles a funeral ritual. Table manners also differ. In some countries, keeping hands on the table but not elbows is expected, while in some others, hands are generally kept on the lap between courses. Being aware of these differences helps avoid awkwardness and shows appreciation for the host. Gift-Giving Customs: The act of giving gifts is burdened with cultural significance. In some countries, gifts are often wrapped elaborately, and there is a ritual to both giving and receiving them. In those cultures, gifts are presented with both hands, and it is polite to refuse a gift a couple of times before accepting. In some cultures, gifts should not be too extravagant, and it is important to avoid gifts that might carry inappropriate implications. In some Western countries, gifts are usually opened immediately; in others, they may be set aside to be opened later, as opening in front of the giver can be seen as impolite. Dress Codes and Modesty: Appropriate dress is another area where multicultural manners come into play. What is considered casual or formal in one country may be quite different elsewhere. In many parts of the Middle East and South Asia, modest attire is important, particularly in religious or formal settings. This may mean covering the arms, legs, or head. In most Western countries, dress codes tend to be more relaxed, but even so, there are settings where business or formal attire is expected. Understanding local dress norms is a sign of respect. Challenges and Opportunities It is easy to make mistakes in cross-cultural situations, and misunderstandings will occur. However, most people are forgiving if they see a genuine effort to be respectful. Apologizing when a misstep is made, and expressing a willingness to learn, often turns an awkward moment into an opportunity for connection. In fact, sharing stories about differences in customs can stimulate lively conversation and deepen relationships. This is so beautiful. The Value of Multicultural Manners In embracing multicultural manners, we do more than just avoid offense but open ourselves to the richness of human diversity. We learn new perspectives, expand our worldview, and develop empathy for others’ experiences. Practicing good manners across cultures reflects not only respect for others but also a respect for the complexity and beauty of the world we share. We become tolerant, which is the key of harmonious living. As the world becomes more interconnected, navigating cultural differences with grace and understanding becomes not just a personal asset, but a collective responsibility. By practicing multicultural manners, we contribute to a more harmonious, inclusive, and understanding global community.
Article from Global Trend Monitor magazine, August issue
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