VISION, CORE VALUES & QUALITY PROMISE
VISION
Shutterlock (Pty) Ltd aims to maintain and expand our position as a leading provider of world- class brands to the markets we serve. We further strive to expand our global footprint through quality, reliability, customer service excellence and resultantly sustainable growth.
In the 21st century, significant demands are being placed on end-users and suppliers alike, relating to the promise of quality service and product.
With an excess of 36 years of customer needs research development of original equipment manufacturer orientation and the re-engineering of “best practice principles”, Shutterlock is not only regarded as a pioneer and an industry leader, but at the forefront of comprehensively satisfying ever changing industry standards and demands. Shutterlock maintains a quality promise to all who may be of service to the organisation as well as the entities who serve Shutterlock. The Quality Promise stems from Shutterlock’s mission to be a preferred employer amongst individuals. We aim to create a work environment where employees are comfortable to call Shutterlock home. We aim for our clients to refer to Shutterlock as their preferred supplier as a result of customer service excellence. We strive towards our opposition embracing Shutterlock as friends as a result of open communication and trust.
In pursuit of our quality promise we endeavor to attain the following:
SAFETY/COMPLIANCE Shutterlock encapsulates legal requirements into a singularly minded core value and promise, affording its customers absolute “peace of mind”. Supportive of this, Shutterlock is an associate member of and affiliated to Lifting Equipment Engineering Association of South Africa (LEEASA). Shutterlock prides itself as an ISO 9001:2008 certified organisation as well as a registered Lifting Machinery Entity (LME). VALUE FOR SPEND/BRAND POSITIONING Shutterlock endeavors to position our brand as an innovative, customer orientated supply chain partner. To this end Shutterlock remains vigilant and pro-active, providing its market segments with current, financially viable and state of the art rigging tackle and lifting hardware. PRODUCT QUALITY AND SERVICES/CONTINUAL IMPROVEMENT Aligned to statutory safety regulations, industry consistently strives to seek “fit-for-purpose” product quality and after sales support service. Shutterlock is renowned for its quest to unveil and introduce internationally recognized and accredited original equipment manufacturers to its markets thus enhancing Shutterlock’s ability to satisfy discerning market product quality demands. Commensurate to this quest Shutterlock consistently invests, re-engineers and improves its after sales service facilities in strict accordance with recognised statutory and world class standards, supportive of unrivalled after sales service. UNITY & STAKE HOLDER EMPOWERMENT “Healthy citizenship” and sound ethical business principles are grounded on trusting and mutually beneficial business partnerships. The hallmark of Shutterlock’s success is having established and nurtured ethical, trusting and mutually beneficial business partnerships not only with its customers, but also with related original equipment manufacturers. Shutterlock has established a Black Economic Empowerment Loyalty Trust to which all non-white permanent staff are eligible to join. The Trust which owns 26% in Shutterlock was established to create unity within the organisation and allow non-white employees to have the oppertunity to be empowered. MANAGEMENT COMMITMENT A cornerstone of sustainable growth is embedded in the value systems employed by end-users and suppliers alike. Shutterlock’s commitment to continual investment in its resource portfolio is deemed to be a critical path to the ultimate benefit and sustained growth of all its stakeholders. Our Motto WE DO NOT BUILD A BUSINESS; WE BUILD PEOPLE AND THEN PEOPLE BUILD THE BUSINESS
LIFTING SALES DEPARTMENT
+2711 030 0400 | sales@shutterlock.co.za
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