ARTWORK
How to submit: For quickest and most economical order process, please submit artwork in vector format. We accept either .eps, pdf, or .ai files. Files submitted in this format must be of proper resolution and true vector artwork or they will need to be resent or redrawn. All other file types can be redrawn but will not be exact match and will extend lead-time. Art approval: Art approval is your sign off on the artwork, sizes, quantities, and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information. Roster approval: It is important to preview each image during roster entry to ensure that the selections render correctly. This step allows the opportunity to go back and make changes to the design prior to order submission. The customer is responsible for proofing and approving all names and numbers. Utilize our online roster form for ease of submission.
SAMPLE POLICY
Restocking Time
Type
Purpose
Lead Time
Where to Find
Show quality and style Fit player for size Spec sample for an order
Check website or email sales@augustasportswear.com
Pre-selected samples
Same day
No
Same day
No
Email sales@augustasportswear.com
Fit samples
Standard time 50% off / Expedite to 10 days full price
Create on builder or send to sales@augustasportswear.com
Custom sample
Yes
COLOR
Augusta Sportswear offers a robust color pallet to cover any need. Colors are intended to match each of our brands stock color standards. These colors are calibrated regularly on all equipment. Despite all efforts to perfectly match the color standard, it is impossible to guarantee an exact match from order to order. Online designs feature RGB values which can vary from one monitor to another. In production, the RGB values are converted to CMYK values for printing. Augusta Sportswear Brands will not be responsible for color variations between online previews and production garments.
GENERAL ORDER INFORMATION
Shipping: All cut and sew sublimated products are shipped directly from Mexico to the United States by Fed Ex. The customer receives shipments 2-3 business days unless it gets held in customs. Saturday delivery is not available. Augusta Sportswear Brands is not responsible for customs delays. Tracking orders: Please keep in mind when tracking orders on the FedEx website, the website will not show the correct delivery date until orders pass through customs and are in the United States. Once product is in the United States, FedEx should update their tracking information. Order changes and cancellations: After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at sales@augustasportswear.com for art changes and sales@augustasportswear.com for all other changes. Returns: Augusta Sportswear Brands sublimated product is not available for returns. Defective garments will be reviewed on a case by case bases. Shortages & claims: All shortages/claims must be made within 10 days of invoice date. We will make every effort to get all shortages replaced and shipped within 7 business days. COD payment is unavailable for sublimated orders.
Visit augustasportswear.com for full list of terms & conditions
511
Made with FlippingBook Online newsletter