ORDERING INFORMATION
Send returns Freight Pre-Paid to: Augusta Sportswear, Inc. Returns Department Augusta Sportswear ® branded products to: 425 Park West Drive Grovetown, GA 30813 Holloway ® , Russell Athletic ® and High Five ® branded products to:
Customer Care representatives are available Monday–Friday 8 a.m. to 7 p.m. EST by calling 1.800.237.6695 (hours may be reduced to 8 a.m. to 6 p.m. EST during non-peak season) or sales@augustasportswear.com. Utilize our online chat for instant customer care help Monday-Friday 8 a.m to 5 p.m EST. In-stock blank orders for standard shipping can be placed until 6:00 p.m. EST and shipped same day. You may also order online 24/7 at augustasportswear.com Ship F.O.B. Augusta Sportswear Brands shipping facilities. Decorated orders – for decorated product, visit www.augustasportswear.com/decoration for up-to-date lead times or
600 N. Stolle Ave. Sidney, OH 45365 Pacific Headwear ® branded products to: 91230 North Coburg Industrial Way Building 11
call Customer Care for delivery schedule. PERFORMANCE PROMISE
Coburg, OR 97408 South Boston, VA
– LIMITED WARRANTY
Augusta Sportswear Brands guarantees all products to be free from manufacturing defects for a period of one year from date of purchase. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. RETURN POLICY Most unopened items in new condition may be returned for credit within 30 days from date of purchase. • To return merchandise, please submit a Return Authorization form via our website, www.augustasportswear.com/returns, or contact Customer Care at 1.800.237.6695 for a return authorization number. Please apply this number to the outside of the returned carton and return the product to us at your cost. Closeout merchandise, custom orders, and decorated products may not be returned. • Claims for damages or shortages must be made within 10 business days of receipt of the order. • Returned merchandise must be received within 30 days of receiving the Return Authorization. • Returns are subject to a 15% restocking charge which may be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.
2507 Houghton Avenue South Boston, VA 24592 TERMS New accounts are set up as credit card terms. We accept MC/Visa/AmEx/ Discover for credit card accounts. . If you would like to apply for net credit terms, a credit application can be found under the Resources tab at augustasportswear.com . Augusta Sportswear Brands requires a re-sale certificate or state tax identification certificate prior to opening an account. ONLINE BILL PAY AVAILABLE
Customers with net terms can now view and pay open invoices online. Enroll today by visiting our website or go directly to http://augustasportswear.billtrust.com. UNCLAIMED C.O.D. SHIPMENTS
Any refused C.O.D. shipment is subject to freight charges and a 20% ($25.00 minimum) re-handling charge. These charges will be added to the next order and may be subject to pre-payment prior to shipping.
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