Following the issue of results, awarding bodies make post-results services available. Full details of these services, internal deadlines for requesting a service and fees charged are provided in the candidate handbook and can be applied for by emailing the exams team (exams@wearescl.co.uk). Learners are informed of the arrangements for post-results services prior to the issue of results and the periods during which senior members of centre staff will be available/accessible immediately after the publication of results, so that results may be discussed, and decisions made on the submission of reviews of marking. Learners are informed through internal communication channels. If the centre or a learner (or their parent/carer) has a concern and believes a result may not be accurate, post-results services may be considered. The JCQ post-results services currently available are detailed below. Reviews of Results (RoRs): • Service 1 (Clerical re-check) o This is the only service that can be requested for objective tests (multiple choice tests) • Service 2 / Priority Service 2 (Review of marking) o This service is available for externally assessed components of both unitised and linear GCE A-level specifications (an individual awarding organisation may also offer this priority service for other qualifications). It is also available for Level 3 Vocational and Technical qualifications. • Service 3 (Review of moderation)
o This service is not available to an individual learner.
Access to Scripts (ATS): •
Copies of scripts to support reviews of marking.
• Copies of scripts to support teaching and learning. Where a concern is expressed that a particular result may not be accurate, the centre will look at the marks awarded for each component part of the qualification alongside any mark schemes, relevant result reports, grade boundary information, etc. when made available by the awarding organisation to determine if the centre supports any concerns. For written components that contributed to the final result, the centre will: 1. Where a place a university or college is at risk, consider supporting a request for a Priority Service 2 review of marking (where the qualification concerned is eligible for this service) 2. In all other instances, consider accessing the script by:
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