Centre actions in the event of a disagreement (dispute) Where a learner disagrees with a centre decision not to support a clerical re-check, a review of marking or a review of moderation, the centre will: • For a review of marking, advise the learner they may request the review by providing informed written consent (and the required fee) for this service to the centre by the deadline set by the centre. • Inform the learner that a review of moderation (RoR service 3) cannot be requested for the work of an individual learner or the work of a learner not in the original sample. If the learner (or their parent/carer) believes there are grounds to appeal against the centre’s decision not to support a review of results, an internal appeal can be submitted to the centre by completing the ‘Assessment Appeals form’ at least 30 calendar days prior to the internal deadline for submitting a request for a review of results. The appellant will be informed of the outcome of the appeal once the centre has been informed by the awarding organisation. Where the head of centre is satisfied after receiving the RoR outcome, but the learner (or their parent/carer) believes there are grounds for a preliminary appeal to the awarding organisation, a further internal appeal may be made to the Director of Quality. Following this, the Director of Quality’s decision as to whether to proceed with a preliminary appeal will be based upon the acceptable grounds as detailed in the JCQ Appeals Booklet. Learners or parents/carers are not permitted to make direct representations to an awarding organisation.
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