The Teacher/Trainer must provide the Lead IQA with the following information: a) the original assessment record and the learner’s evidence where appropriate; and, b) the written statement provided by the Internal Verifier explaining the assessment decision. Stage 3 - Lead IQA (Second Formal) The Lead IQA will reconsider the assessment decision, taking into account the following information: a) the learner’s reason for appeal. b) the learner’s evidence and associated assessment records. c) the Teacher/Trainer’s reason for the decision. d) the written statement and subsequent grades provided by the Internal Verifier. e) any supporting records produced during the internal quality assurance process. The Lead IQA will review the evidence and produce a reconsidered decision in writing to the Teacher/Trainer and learner within 10 working days of receiving the appeal. If the learner agrees with the Lead IQA’s response, then the appeal stops at this point. If the learner remains unsatisfied with the outcome, the appeal may proceed to Stage 4 at the learner’s request. The Lead IQA will provide the Head of Quality (HOQ)/National Quality Manager (NQM) with a written summary of the assessment decisions within 2 working days. Any comments from the previous stages of the appeal must be presented along with an explanation and confirmation of the mark or grade. Stage 4 - Head of Quality (HOQ)/National Quality Manager (NQM) (Final Formal) The learner will be advised that Stage 4 is the final stage of the internal appeals process. The Teacher/Trainer who made the original decision, the Internally Verifier and the Lead IQA will be required to attend a meeting with the HOQ/NQM to analyse the evidence in its entirety and make a final decision on the matter. Evidence will be recorded and kept with all documents relating to the appeal. The decision of the HOQ/NQM is final and there is no further right of appeal beyond this stage. The result will be confirmed in writing to the learner within 10 working days of the decision being finalised. All records relating to the appeal and subsequent decision will be retained and made available to appropriate AOs where required.
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