Why SAP?
Prestige Group Engineering, Construction and Operation | India RISE with SAP S/4HANA Cloud Private Edition and Business Technology Platform Prestige Group, a prominent property developer in India, aspires to amplify its revenue fivefold by 2025, having already achieved 100% year-on-year growth. Embracing RISE with SAP S/4HANA Cloud Private Edition, and SAP Business Technology Platform (SAP BTP), the company harnesses technology's potential. This digital transformation aims to enhance both customer and employee experiences, pivotal in attaining its ambitious growth targets.
• To have streamlined processes and improved visibility across the business areas • To enable real-time operational reporting accessible on any device supporting agile decision-making • For implementing process automation leading for improving customer experience
100% of grievance management process completely automated via customer portal
0 manual intervention now that
customer communication management is handled entirely by an unattended bot
30K+ customers accessing their purchased property documents and making payments via the online portal, improving accounting accuracy and removing manual effort
“Our cloud -based SAP infrastructure based on RISE with SAP enables us to use the latest technological innovations to work more efficiently and deliver outstanding customer service while we scale up our operations.”
Challenges
AVP – SAP, Prestige Group - Srinivas Rao Chakka
• Low employee productivity & customer experience/ satisfaction • Lack of standardization & automation • Lack of system support & features for sustainability
Outcomes
• Improved sustainability and innovation • Improved employee productivity and customer experience/ satisfaction • Improved finance operations
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