LEVERAGE YOUR INVESTMENT Deploying a soware solution in your business will not only affect your team but also impact your clients’ experiences with your company. All too oen, tree-management compa- nies fail to share this important busi- ness change with clients. Don't let this be a missed opportunity to share how this change will affect — and improve — their experience. Dane Buell is vice president of sales for ArborNote, a business management soware for the tree service industry. He served as the tree care industry repre- sentative to the ANSI A300 Committee, which develops industry standards for tree care practices, and served as chair- man for two terms.
Adopting software requires change. If you are not willing to adapt, know that it will impact how quickly and thoroughly your team makes the change.
solution if required? During the trial period, talk to other tree care compa- nies using the product to understand how support and training works. Test the support resources. How easy is it to reach the help desk if you have a problem? FISH STINKS FROM THE HEAD DOWN I have supported several companies in deploying or changing soware in their businesses. Oen, the process fails be- cause company leadership refuses to change how they do things. Adopting soware requires change. If you are not willing to change, know that it will impact how quickly and thor-
oughly your team makes the change. If you can't change, consider nominating someone from your company to own the project. That way, the team has someone to look up to during the process. THE DEVIL IS IN THE DETAILS Understand what's included in your fee and what’s extra. For example, is train- ing included? Is there a fee for techni- cal support? Terms and conditions vary from pro- vider to provider. This is especially true for training, custom development fees, and when they would apply. Be sure to ask if there’s a fee for adding or removing users.
16 | ArborTIMES Fall 2023
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