VERSION CONTROL
VERSION
AUTHOR
DATE
COMMENTS/UPDATES
1.0
Ibrahim Jogee & Holly Street Ibrahim Jogee & Holly Street
09/2022
Proposed New Policy
1.1
10/2023
Added process for Higher Education learners
1.2
Head of Quality
07/2024
Annual review and minor updates
1.3
Head of Quality
10/2024
Addition of External routes for complaints
09/2025
1.4
Head of Quality
Small wording changes to reflect current language
Version control is to be employed for any amendments to the content which result in substantive changes to the meaning, intent or outcome of the policy or process described within and must be approved by the Executive Committee. Spelling mistakes or other
typographical errors are not
required to be subject to Version Control.
POLICY OWNER
POLICY OWNERS
LE EXECUTIVE
Executive Director of Group Quality
Chief Education Officer
APPROVAL CONTROL
Approval of this Policy and subsequent amendments is made by the executive committee.
Board
VERSION
DATE APPROVED
APPROVED BY
NEXT REVIEW DATE
V1.4
15/08/2025
Stuart Allen
August 2026
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