VERSION CONTROL VERSION AUTHOR
DATE
COMMENTS
Ibrahim Jogee & Holly Street
1.0
09/2022 Proposed New Policy
1.1
Ibrahim Jogee & Holly Street
10/2023 Added process for Higher Education learners.
1.2
Head of Quality 07/2024 Annual review and minor updates.
1.3
Head of Quality 10/2024 Addition of External routes for complaints
Version control is to be employed for any amendments to the content which result in substantive changes to the meaning, intent or outcome of the policy or process described within and must be approved by the Executive Committee. Spelling mistakes or other typographical errors are not required to be subject to Version Control.
POLICY OWNER POLICY OWNER Director of Quality
ACCOUNTABLE EXECUTIVE
Chief Education Officer
APPROVAL CONTROL Approval of this Policy and subsequent amendments is by the Board DATE APPROVED APPROVED REQUIRED BY July 24 Quality Governance Board
POLICY REVIEWER
DATE OF NEXT REVIEW
ACCOUNTABLE EXECUTIVE
Director of Quality
July 25
Chief Education Officer
Quality Governance Board
July 25
Chief Education Officer
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