SCL Group Complaints Policy and Procedure 23-24

2

VERSION CONTROL VERSION

AUTHOR

DATE

COMMENTS

1.0

Ibrahim Jogee & Holly Street Ibrahim Jogee & Holly Street

09/2023 Proposed New Policy

1.1

10/2023 Added process for Higher Education learners.

Version control is to be employed for any amendments to the content which result in substantive changes to the meaning, intent or outcome of the policy or process described within and must be approved by the Executive Committee. Spelling mistakes or other typographical errors are not required to be subject to Version Control.

POLICY OWNER POLICY OWNER

ACCOUNTABLE EXECUTIVE

National Quality Manager / Head of Quality

Group Director of Operations

APPROVAL CONTROL Approval of this Policy and subsequent amendments is by the Board DATE APPROVED APPROVED REQUIRED BY 07/09/2023 Policy Governance Board 04/10/2023 Policy Governance Board

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