SCL Group places a significant emphasis on feedback and views complaints as a valuable tool to drive improvements in the quality of our services. SCL Group’s policy is to respond to all feedback, whether positive or negative, in a prompt and courteous manner. All complaints will be treated seriously with a full investigation process in place to seek a resolution which all parties are satisfied with. In all circumstances, complainants are encouraged to raise their concerns with the member of staff directly in the first instance.
At SCL Group we are committed to providing high quality services for all our service users, taking users’ views into account and using the findings to promote and develop the capacity for sustainable improvement. A complainant may be a learner, prospective learner, employer, or any other interested party that indicates dissatisfaction with the current level of service that they are receiving/have received. Complaints from employees of SCL Group should be made using the formal Grievance Procedure.
SCL Group take complaints about work, colleagues, learners, and levels of service very seriously. If you are not satisfied with any aspect of SCL Group including
associates, please follow the process for raising a complaint: We will need you to provide us with the following information: • a clear, detailed description of what your complaint is about.
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