If your complaint relates to a Higher Education programme of study and is about: • The quality and standard of service provided by the university, including teaching and learning provision. • Failure to provide a service as advertised or reasonably expected. • Unsuitable facilities or learning resources. • Failure of the university to follow an appropriate administrative or academic process. Please visit De Montfort University’s Student Complaints for further details.
SCL Group and will record all complaints, both formal and informal, and a complaints log will be maintained internally. All complaints will be monitored and tracked until the complaint has a formal outcome. The CEO of SCL Group will present an overview of the complaints log to the Executive Team on a regular basis.
If you are unhappy with the outcome of your complaint, please contact Stuart Allen, Chief Education Officer, directly via email: stuart.allen@wearescl.co.uk. If your complaint is related to apprenticeships, contact Fiona Hawkesley, Executive Director of SCL Professional directly via email: fiona.hawkesley@wearescl.co.uk. Your complaint and the process followed will then be reviewed to ensure that viable measures have been actioned accordingly to resolve your issue to the best of SCL Group’s ability.
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