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COMPLAINTS APPEALS PROCESS
If you are unhappy with the outcome of your complaint, please contact Stuart Allen, Executive Group Director of Operations and College Principle directly via email: stuart.allen@wearescl.co.uk. If your complaint is related to apprenticeships, contact Fiona Hawkesley, Executive Director of SCL Professional directly via email: fiona.hawkesley@wearescl.co.uk. Your complaint and the process followed will then be reviewed to ensure that viable measures have been actioned accordingly to resolve your issue to the best of SCL Group’s ability. Please note, due to regulations applicable to employment law and GDPR, you may not always be informed of the outcome of your complaint if it directly applies to a member of staff. We will however strive to give you as much information as possible regarding the measures SCL Group has taken to address your complaint. External Appeals If your complaint relates to a course funded by the Education and Skills Funding Agency and you are not satisfied with the outcome of your complaint, you can contact the agency directly via post within three months of the complaint decision, using the contact details below: Complaints Team Education and Skills Funding Agency Cheylesmore House Quinton Road
Coventry CV1 2WT
If your complaint relates to a Higher Education programme and you are not satisfied with the outcome of your complaint, you may be able to apply for a review of your complaint to the Office of the Independent Adjudicator for Higher Education (OIA) providing that the case you take to the OIA is eligible under its rules. Should you decide to make a complaint to the OIA, you must request a Completion of Procedures letter from De Montfort University. Please visit De Montfort University’s Student Complaints for further details.
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