VECTOR ANNUAL REPORT 2021 /
Gas trading
Gas trading
Volumes The Vector Ongas LPG business
Liquigas LPG tolling volumes were down 11.8% to 102,351 tonnes from 116,024 tonnes a year earlier. Natural gas sales volumes were down 3.8 PJ to 8.6 PJ from 12.4 PJ in the prior period due to a tight gas market and the loss of a major customer from January 2020.
acquisition, ordering and account management services.
Over the year we have also continued the roll-out of a Vector Ongas brand covering our 9kg Bottle Swap, LPG and natural gas products and services for residential and commercial customers. This visual identity revitalises our proposition in a competitive market. Challenging commercial gas market Natural gas supply was constrained due to local factors such as lower production, as well as other factors such as import delays due to Covid-19 disruption. In this challenging market, we worked hard with our customers to find solutions to secure supply.
continued to strengthen during the year. LPG bulk and cylinder sales were higher compared to the prior year. Overall LPG sales were up 3.9% at 45,043 tonnes. Bottle Swap 9kg volumes were down 3.1% to 680,099 bottles from 701,923 bottles a year earlier. This decline is partly attributable to the impact of Covid-19 as the prior year saw an unseasonal increase in the number of swaps during March 2020 in the lead-up to the first lockdown in New Zealand.
Working to improve customer experience
Our gas teams have continued to focus on improving our ability to deliver to our customers’ expectations in an environment where ensuring adequate resources has been challenging. We have also focused this year on streamlining and improving the online ordering process across our range of gas products. We have taken a significant step in this activity with the launch of a new customer portal offering online
45,043 TONNES OF LPG SALES, AN INCREASE OF 3.9%
Lowering delivery emissions and collaborating on city centre air quality In March 2021 Vector Ongas was proud to announce that it is one of five businesses participating in an electric truck trial with Fuso New Zealand, for its deliveries in Auckland’s city centre. The area has the highest population density of anywhere in New Zealand and exceeds air quality limits for nitrogen dioxide and particulate matter. With the trial set to run over FY22, our involvement is an exciting opportunity for Vector to explore how zero- emissions distribution capabilities can help lower our carbon emissions, and gain insights into the impact on electricity demand around Auckland from charging behaviour introduced by these new technologies. Our participation in the trial will also see Vector provide valuable data that will inform future decision-making for improving air quality in Auckland city centre, aligned with Auckland Council’s wider Zero Emissions Area, which is an emissions reduction strategy within the City Centre Masterplan.
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