Guest Engagement Scores YTD 2024
OVERALL STAY EXPERIENCE: 94.24 TARGET: 91.00
SERVICE ATTENTIVENESS 93.47 TARGET: 93.09
ARRIVAL EXPERIENCE 93.97 TARGET: 93.63
PROBLEM FREE
PROBLEM HANDLING
ROOM WORKING ORDER (HOTEL WEAKNESS) 91.97 TARGET: 89.79
76.22
76.36
TARGET: 76.45
TARGET: 75.03
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