Project One - Expectations v1.1

Expectations on our leadership teams

Our leadership teams will…

They do this through…

Demonstrate good leadership

Setting a clear vision and strategy, underpinned by an ambitious business plan Operating a financially robust business; achieving revenue, cost and profitability targets Making good decisions in a timely way that adhere to sound corporate governance Promoting a culture based on fairness and respect Delivering on promises; helping others to do their jobs Acting with integrity; having open agendas and acknowledging when wrong Respecting other opinions; giving and receiving feedback in the right way Making a positive contribution at meetings; being actively engaged Building multiple senior buying relationships Leading account teams to consistently create growth opportunities Assuring excellent delivery Adhering to agreed account standards

Behave in an exemplar manner

Build profitable customer accounts

Taking accountability for working together Sharing skills and experience to drive growth

Collaborate

Providing colleagues with an opportunity to participate Working with colleagues to create exemplar content

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