Behind the scenes, Assembly runs on processes that elevate both product and people. “Quality control starts with systems,” Ross says. “We have weekly meetings between field crews and office staff. There’s no hierarchy. The person sweeping the floor is in the same meeting with the architect and the lead carpenter.” That egalitarian spirit means issues get spotted early and ownership is shared. And once a home is finished, Assembly doesn’t disappear. “There’s a six-month handoff period where the client stress-tests the house. We stay close. We answer questions. If a raccoon breaks your window, you call us. We’re there.” That enduring care is why neighbors become clients, and clients become friends.
Systems Rooted in People 49
Made with FlippingBook Annual report maker