Inhaltsverzeichnis
1 Trainings durch HANCA ................................ ................................ ................................ ....................... 4
2 Trainings im Bereich Facility Management................................ ................................ ..........7...
2.1 Übersicht – Massgeschneiderte Reinigung ................................ ................................ ................................ . 8
2.2 MODUL 1– Analyse der Reinigung ................................ ................................ ................................ ..................... 9
2.3 MODUL 2 – Schulungen ................................ ................................ ................................ ................................ ........1..0. 2.3.1 Grundlagen der Reinigung – Praxisorientiert & Experimente.l.l.............................. ................................ .. .1 1 2.3.2 Desinfizierende Reinigung – Praxisorientiert & Experimente.l.l.............................. ................................ ... 1. 2 2.3.3 Qualitätskonzepte & Qualitätskontrolle von Dienstleistunge..n.............................. ................................ ... 1. 3 2.3.4 Ausschreibungen & Leistungsbeschreibungen – Strukturiert & Praxisna.h............................... .....1..4
2.4 MODUL 3 – Qualifikation................................ ................................ ................................ ................................ ........1..5..
3 Trainings im Bereich Customer Excellence ................................ ................................ ........1..7.
3.1 Service Excellence ................................ ................................ ................................ ................................ ......................... 18
3.2 Front Desk Excellence................................ ................................ ................................ ................................ ............1..9...
4 Trainings im Bereich Workspace ................................ ................................ ................................ 22
4.1 Notfallmanagement ................................ ................................ ................................ ................................ .................... 23
4.2 Betriebliches Gesundheitsmanagement................................ ................................ ................................ .... 2. 4
5 Trainings im Bereich Travel & Expenses................................ ................................ ............2..6...
5.1 SAP Concur ................................ ................................ ................................ ................................ ................................ .......2..7.
6 Unternehmens-Coaching & Workshops ................................ ................................ ..........2..9..
6.1 Psychologisches Coaching ................................ ................................ ................................ ................................ ... 3. 0
6.2 Coaching mit Pferd ................................ ................................ ................................ ................................ ........................ 31
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