Inhaltsverzeichnis
1 Trainings durch HANCA ................................ ................................ ................................ ....................... 4
2 Trainings im Bereich Facility Management................................ ................................ ..........7...
2.1 Übersicht – Massgeschneiderte Reinigung ................................ ................................ ............................. 8
2.2 MODUL 1– Analyse der Reinigung ................................ ................................ ................................ .............9....
2.3 MODUL 2 – Schulungen ................................ ................................ ................................ ................................ ......1..0 2.3.1 Grundlagen der Reinigung – Praxisorientiert & Experimente.l.l.............................. ................................ .. .1 1 2.3.2 Desinfizierende Reinigung– Praxisorientiert & Experimente..l.l............................. ................................ ... 1. 2 2.3.3 Qualitätskonzepte & Qualitätskontrolle von Dienstleistunge..n.............................. ................................ ... 1. 3 2.3.4 Ausschreibungen & Leistungsbeschreibungen – Strukturiert & Praxisna.h............................... .....1..4
2.4 MODUL 3 – Qualifikation................................ ................................ ................................ ................................ ......1.5
3 Trainings im Bereich Customer Excellence ................................ ................................ ........1..7.
3.1 Service Excellence ................................ ................................ ................................ ................................ ...............1..8....
3.2 Front Desk Excellence................................ ................................ ................................ ................................ ..........1..9.. 4 Trainings im Bereich Workspace................................ ................................ ................................ 22
4.1 Notfallmanagement................................ ................................ ................................ ................................ ............2..3...
4.2 Betriebliches Gesundheitsmanagement ................................ ................................ ................................ .. 24
5 Trainings im Bereich Travel & Expenses................................ ................................ ............2..6...
5.1 SAP Concur ................................ ................................ ................................ ................................ ................................ ... .27 6 Unternehmens-Coaching & Workshops ................................ ................................ ..........2..9..
6.1 Psychologisches Coaching ................................ ................................ ................................ ............................... 30
6.2 Coaching mit Pferd................................ ................................ ................................ ................................ ..............3..1....
3
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