MONEY MATTERS FROM THE DESK OF STEPHEN VOORHEES
primarily to the value our customers placed on the service that we provide and the importance to their supply chain that we represent.
With all that being said, we had a good year in 2019, which again is an anomaly in the industry because most carriers struggled due to the pressure on rates and a difficult insurance market. Other companies saw an increase in insurance costs up to 60%. While many of our competitors continue to struggle and some even no longer operate, Big G is as financially secure as it has ever been with a strong customer base who are very loyal to us and continue to put faith in us because of the service we provide.
Heading into 2020, I thought I would take this opportunity to share information with everyone.
Let’s each and every one of us go out and make 2020 even better! –Stephen
Looking back a couple years, 2018 was an excellent year for the industry as whole. Availability of trucks was at a very low level, which drove rates up dramatically. As we went into 2019, we saw the availability of trucks increase, as well as overall tonnage shipped decrease, which drove rates down for most companies, but NOT for Big G. Here at Big G, we were an anomaly. In 2019, we saw a small increase in overall rates due
THE SCOOP
PUZZLE TIME!
“I have enjoyed meeting our drivers, who are a very professional group of folks, and I look forward to saying hello to any driver I see as I travel the Carolinas and Virginia.” –John, sales, national account executive “Our drivers say goodbye to their families to supply the needs for ours — thank you, highway heroes!” –Erin, director of customer service “Thank you to everyone in planning, customer service, and dispatch for your daily efforts to take care of our drivers and the customers. I feel very fortunate to be part of this team.” –Shawn, operations “Thank you to our drivers for always securing loads, placing locks, checking seals, and making sure BOLS match the load information” –Bernie, planning TESTIMONIALS
“We thank every driver who properly doc types their paperwork. Spending that little extra time to choose the right document type for the paperwork streamlines all back-end processes, and we thank you.” –Ryan, vice president of IT “I can’t say thank you enough for being the reason Big G continues to be successful. Extra effort from you makes Big G the company it is today and the company it will continue to be tomorrow.” –Kayla, administration manager “The future at Big G shines bright because of our drivers. You are the face our customers see every day, and we all appreciate the professional impression you leave with them during each pickup and delivery.” –Gary, sales, director of national accounts
AWARE CHALLENGES COMMITMENT CUSTOMERS GREAT INSURANCE
RANDY SAFETY SEALS
SECURITY SERVICES SUCCESS SUCCESSFUL THANKFUL
LOCKS LOYAL
ESOP HOTLINE ext. 8132 USE THIS LINE TO SHARE IDEAS, CONCERNS, AND QUESTIONS … Your message will be forwarded to the appropriate department.
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931-684-9140
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