JOB DESCRIPTION
JOB TITLE
Head of Accommodation Commercial & Campus Services
ute to the student recruitment agenda (through the provision of attractive, high-quality, well-managed, safe and secure student accommodation); and, to optimise commercial returns. The role requires a comprehensive understanding of student accommodation, collaborative working across all departments and colleges and will require the presentation of reports and papers with options appraisals and recommendations, drawing on Uni- versity data as well as relevant information from the broader sector and beyond. KEY RESPONSIBILTIES Strategic Leadership and Vision ï To develop and implement a strategy for all ar- eas of Accommodation Services, maximising the potential of all operations consistent with the broader objectives of Commercial/Campus Services and the wider University. Maintain a current working knowledge of the sector, local provisions and emerging best practice to ensure that strategies are relevant and optimal. ï To be the lead in the University for accommo- dation related services and strategies. Work effectively with Commercial/Campus Services and the wider University management to plan and provide an accommodation provision that meets student needs and maximises opportu- nities and resources to drive financial contribu- tion. ï To take ownership of, and ensure delivery against, the University Accommodation Strate- gy, including the development of, and reporting against, a suite of key performance indicators (both commercial and non-commercial). Devel- op comprehensive benchmarking processes to measure success. This includes responsibili- ty for ensuring that there is a cross University understanding of the accommodation arrange- ments and the institutional wide impact it has. Leadership & Management ï To develop, and provide inspirational leader- ship to an effective, motivated and highly-skilled team and enable them to fulfil their potential. Mentor, appraise and develop the management team to ensure their growth and well-being, to ensure team working, high performance and loyalty. Provide inspiration, motivation and en- couragement to staff to give their best and de- liver customer-centric innovative accommoda- tion services in a consistent manner across all accommodation developments. ï To drive cultural change and operational pro- cess improvement within the Accommodation
team, establishing common values and ensur- ing cross functional teamwork. ï To ensure that all Accommodation staff receive appropriate training and performance devel- opment to maximise productivity and job fulfil- ment. ï To ensure that the recruitment, deployment and management of accommodation staff is in ac- cordance with business objectives and adheres to University policy. Work with other Commer- cial Service teams and University departments to ensure legal and University requirements are met.. Collaboration ï To ensure that, working closely with the Uni- versityís Communication, Development and Marketing team, the positive impact on student recruitment resulting from the Universityís ex- cellent student accommodation proposition is maximised. ï To ensure, through innovation and entrepreneur- ialism and collaborating closely with University colleagues and partners, that the Accommoda- tion team contributes significantly to the Univer- sityís income generation agenda. ï To take the institutional lead, collaborating with colleagues from across the University and be- yond, in ensuring the continuous improvement of the student experience, and measuring and reporting on progress to the Commercial Direc- tor and Senior Leadership Team. ï To work closely with other areas of Commercial and Campus Services to ensure that all areas are fully supported with their objectives. ï Provide innovative solutions and recommenda- tion regarding how accommodation service can contribute towards income generation. ï To ensure, working in close partnership with colleagues in Estates and with third party devel- opers, that any new accommodation develop- ments or acquisitions are intelligently designed to enhance the lived student experience and to facilitate effective and efficient long-term oper- ation and return on investment. ï To ensure, working closely with colleagues in Estates, that accommodation investment is appropriately prioritised and scheduled, in the context of the relevant financial models. Financial Responsibility ï To hold responsibility for the Accommodation budget, ensuring effective budget planning/ preparation, maximising income generation and controlling expenditure to ensure financial tar-
gets, operational objectives and customer sat- isfaction targets are met through the effective utilisation of all resources. This will include cre- ating and presenting business cases as appro- priate. Systems ï To develop and implement IT systems to ensure future plans of the department are accommo- dated both in the short term and longer term, and that there is integration, where appropriate, with other departmental and University systems. ï To lead the Project Board for all accommodation related projects. Continuous Improvements ï To continually evaluate the existing service pro- vision taking account feedback and broader de- velopments in the external marketplace, report on these to the Commercial Director and senior management with options and recommenda- tions for improvements to provisions and pro- cesses that will drive revenue generation and service improvement. ï To ensure that, working in close partnership with colleagues in Estates and Health & Safety, University-managed accommodation meets the requirements outlined in the UUK Code of Prac- tice for University Managed Student Accommo- dation and other statutory requirements. ï To regularly develop, review and update policies and procedures for the Accommodation depart- ment. Engagement ï Build and maintain relationships internally and with a wide range of external stakeholders. This includes identifying and leading on any external networking requirements, particularly across the Higher Education sector. Drive improvement through engagement with professional bodies, conferences and work with other stakeholders. Customer Service ï To take often sensitive decisions (including, but not limited to, student requests for release from contract) and to take the lead in dialogue with resident students (and their parents and spon- sors) in the resolution of complaints. ï To oversee the management and resolution of all complaints received by the accommodation service, including conducting detailed investi- gations as required. Reviewing outcomes and identifying areas of the service where improve- ments could be made.
DEPARTMENT
LOCATION
Lincoln Campuses
GRADE
10
REPORTS TO
Commercial Director
CONTEXT The Commercial and Campus Services department oversees Student Accommodation, Conferencing, Catering, Sports and Retail and is focused on add- ing value to the university community and student experience by providing an exemplary service and delivering quality products and services to exceed customersí expectations, whilst delivering a finan- cial surplus so that the university can reinvest in achieving its strategic purpose, vision and ambition. The residential experience is recognised as a critical element of student life at the University of Lincoln; accordingly, over the last few years, the Universi- ty embarked on a transformational change pro- gramme and now manages and controls over 4,400 Purpose Built Student Accommodation (PBSA) bed spaces all either on, or very close to our Brayford campus in Lincoln. In addition to direct operation, the University continues to work with private pro- vider partners in the provision additional PBSA bed spaces, the vast majority of which are also proxi- mate to the campus. In the context of a projected 2022/23 turnover of £25m+ in accommodation, we are looking to appoint a Head of Accommodation who will report directly to the Commercial Director. This is a demanding but rewarding role, requiring an outstanding leader, with excellent communication and influencing skills, who is able to balance the absolute requirement to deliver value for money and an excellent student ex- perience (working closely with the Student Services and Residence Life teams) with the need to ensure that the University generates and optimises com- mercial returns from its student accommodation. JOB PURPOSE The Head of Accommodation will lead on all accom- modation related activity and the development and implementation of the university accommodation strategy and supporting policies/procedures, en- suring they align with both departmental aims and to the university Strategic Plan. The post holder will develop and lead a high per- forming, efficient team including planning and di- recting activities to ensure that it is fit-for-purpose, with the necessary skills, capacity and culture to: deliver an excellent student experience; contrib-
12
13
Made with FlippingBook Digital Proposal Creator