PERSON SPECIFICATION QUALIFICATIONS Essential: ï Degree or equivalent Desirable: ï Relevant postgraduate qualification EXPERIENCE Essential: ï Experience in a leadership role in the student accommodation or hotel indus- try. ï Experience of leading a team to deliver on multiple fronts under pressure. ï Experience of successfully driving and
Business Continuity Planning ï To be responsible for the development of business continuity plans to be invoked in the context of a range of potential in- cidents (ranging, for example, from a short-term power failure, total building failure and the late delivery of a student accommodation developments) and to take a central leadership role in the event of an incident. ï To respond to out of hours emergencies in line with University and Accommoda- tion procedures and continuity planning and act as part of the Accommodation out of hours Duty Manager rota. In addition to the above, undertake such duties as may reasonably be requested and that are commensurate with the nature and grade of the post. Additional Information Scope and dimensions of the role The Head of Accommodation is required to have a track record of achievement in man- agement in a student accommodation or similar environment, in either the public or private sector. Positive and purposeful, the Head of Accommodation will have a strong commitment to customer service; strong commercial acumen; capacity for innovative thinking; a strong aptitude for partnership working; expertise in the successful devel- opment and implementation of business processes and process change; excellent communication and interpersonal skills; and an empathy with the place of universities in modern society and the role of professional services within higher education. KEY WORKING RELATIONSHIPS Internal ï Commercial Director as line manager ï Senior Leadership Team ï Heads of Professional Services ï Staff in Estates ï Studentsí Union Leaders and officers ï Staff in Accommodation Operations/ Services ï Student Services ï Residence Life Team External ï ASRA ï Private accommodation provider part- ners ï Lincolnshire Fire & Rescue Service
leading change to deliver significant improvements in customer service.
SKILLS & KNOWLEDGE Essential:
ï A good understanding of the factors which influence student residential life and of the associated impact on broad- er student experience and success. ï A good understanding of student resi- dential statutory compliance issues. ï Financially literate with good commer- cial acumen. ï Strong influencing and negotiating skills, with the ability to engage peers, col- leagues and external partners in areas of focus and priority COMPETENCIES & PERSONAL ATTRIBUTES Essential: ï Strong communication and interperson- al skills ï A dynamic leader committed to contin- uous improvement and the pursuit of excellence in service provision. ï An excellent networker able to build consensus and work collaboratively across and beyond their organisation to deliver on objectives. BUSINESS REQUIREMENTS Essential: ï The nature of the work may require some duties to be performed in the eve- nings and / or weekends
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