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AI And The Channel: It’s Go Time
Solution providers that aren’t getting into the game when it comes to delivering innovative AI solutions to their customers may find themselves sitting on the bench. Here’s who’s come ready to play.
By Wade Tyler Millward
F lorin Rotar and his team at Seattle-based solution providerAvanade rolled out a gen- erative artificial intelligence solution for an oil and gas company customer that not only saves time and improves collaboration but could prevent a workplace disaster. The customer’s field services workers are using the GenAI solution—built with terabytes of semi-structured and unstructured data from 200,000 documents—to diagnose and repair issues with pipelines at refineries, Rotar told CRN .The customer piloted the solu- tion for about three months before going live at scale in the summer. “That [solution] would normally have required teams of experts to debate and diagnose and figure out what’s happening and how to deal with it because if you do that thing wrong, you could literally cause an explosion that kills people,” said Rotar, who in September tran- sitioned from CTO to become the company’s first chief AI officer.
ALSO INSIDE THIS SECTION: ’You Have To Fight AI With AI’ Solution providers address the risks and advantages of the technology. PAGE 26
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OCTOBER 2023
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