We just acquired last year a 3D cone machine called an i-CAT. We’re the only dental office in Colchester County that presently has one of these. It gives you a 3D scan of your skull. It shows bone density, the roots of your teeth, all the detail we need. It’s great for dental implants because when you do implants, planning is the key. We bought this machine based on that fact. Another machine we bought based on that fact was the iTERO. Nowadays, dentists don’t take impressions the way we used to. Now, we use the iTERO, which scans your teeth and produces a digital image. From there, we can send that image to any dental lab in North America that can make the bridge or bite plate that the patient may need which is then sent back to us within five days. Basically, we want to provide the best customer service everywhere we can.” “One thing I love about the practice is being able to give back to the community.” “When we make an investment in technology like this, we like to see it in action first,” he continued. “We find an office in Canada where the equipment is already making an impact. We like to travel there and spend half a day observing how the machine is used, how it’s changing the visit for the patient and the practitioner, and really consider if it’s something that will work at our office. For every piece of technology there are three or four options and for the money you’re investing, you want to do your due diligence. It’s all about comparing notes, which is something we do well here in Truro. The first reason we picked this 3D cone machine is because it had the lowest radiation dose and the health of the patient is always number one in our mind. The second reason is because it’s not slow, which fits well into our customer service mission.” “I also do a lot of travelling for continuing education. When I’m in Ontario or British Columbia and I tell people about all the technology we have in our office, they usually say something like ‘And you’re from where?’ because they can’t believe how advanced the practice is. Some of the bigger offices in Toronto and Vancouver can’t compare to Victoria Court Dental when it comes to technology,” Dr. Makkar added. Victoria Court Dental offers General and Family Dentistry, Dental Restorations, Teeth Whitening, Orthodontics, Cosmetic Dentistry, CEREC Dentistry, Dental Implants, Periodontics, SleepApnea Treatment, andNeuromuscular Dentistry. “Basically, we want to provide the best customer service everywhere we can.”
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FEBRUARY 2017 • SPOTLIGHT ON BUSINESS MAGAZINE
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