10 Areas
2.Process
System
Process: people working together to achieve a common aim. A Leader has authority over and responsibility for a process and its components. We work together in organizations in order to achieve greater efficiency in our work than we could achieve by working alone. We could never achieve the efficiency in work as a subsistence farmer - growing all our own food, building our own houses, spinning our own thread and yarn, weaving our own fabric, making our own clothes, making our own shoes, and on and on - that we do being a member of an organization with several or several dozen or hundreds or thousands of members. In turn, our organizations are members of a society with millions, even hundreds of millions, of people trading the product of their labor. In any group of people working together, someone needs to have the role of formal leadership to make final decisions and to specify standards, directions and aims.
A System needs an aim: The Charter
All actions, projects, programs, directions, themes, messages, products, services, operations, etc. related to a process should be directed by and align with the Charter. The Charter helps avoid Mission Creep, Attractive Nuisances, and Shiny Object Collections.
Process Description
We often think we have everything figured out in our heads, until we take the time to write it all out. Everyone with formal authority over an operation or some part of it should have a written description of the process(es) for which they are responsible. At one level this could be a flow diagram, as below.
Market ---> Sales ---> Production ---> Invoicing/ Communication Collections
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