10 Areas
0. Introduction . . . 1
1. Formal Leadership . . . 3 Process & People
Formal vs. informal leadership Role vs. Identity
2.Process . . . 5
A System Needs an Aim Process Descriptions Management’s Role in Determining the Output of a System Feedback Is the Process Stable or Unstable? Managing Improvement
3. People . . . 8
Position Descriptions Responsibility for Training, Education, Development Career Paths Taking Care of Each Other
4. The Leader’s Character . . . 11 Leadership is not authoritarianism Leadership is not facilitated, direct democracy
Be humble Be Gentle “Do No Harm” Leading is a role for Serving Others
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