2024 ANNUAL REPORT 2023 ANNUAL REPORT REDESIGNING ACCREDITATION
2024 ANNUAL REPORT
BUILDING BRIDGES
ACHC advocates partnership. We seek to affiliate with organizations that share our vision of inclusion and excellence. Whether it’s helping a hospice agency improve interdisciplinary care, guiding a compounding pharmacy to meet rigorous safety standards, collaborating with a healthcare system to improve consistency across locations, or partnering with a vendor to offer discounted resources to mutual customers, our focus is on practical solutions that empower organizations to deliver better patient outcomes. We believe accreditation should be inclusive, collaborative, and forward-thinking. It should foster innovation by bridging diverse perspectives and equipping organizations with the tools and
our mission
WE AIM TO DELIVER THE BEST POSSIBLE EXPERIENCE AND TO PARTNER WITH ORGANIZATIONS AND HEALTHCARE PROFESSIONALS THAT SEEK ACCREDITATION AND RELATED SERVICES.
resources they need to succeed. This is why our approach is based on coalition-building rather than exclusivity. We work with a broad range of stakeholders – from providers and associations to product and service vendors – to cultivate a community that elevates quality for all. In late 2024, two organizations that serve a set of constituents similar to ACHC’s announced that they were establishing a partnership. This would be unremarkable except that their announcement used terms like “locking arms” and “mutually beneficial strategic alliance.” It went on to state that the relationship would remain in place in perpetuity, to extend mutual endorsements, and to confirm a board seat for each organization’s CEO on the other’s Board of Directors. At a time when issues of healthcare equity and access are hot topics, this relationship strikes me as out of step. Exclusive partnerships that shut out other voices risk reinforcing silos at a time when collaboration is more critical than ever. Accreditation should act as a bridge, connecting stakeholders across the continuum of care and creating space for innovation, shared learning, and collective growth. ACHC has spent the past year engaged in the process of building. Our expanded headquarters is rapidly taking shape. It will expand our ability to host external organizations and collaborate more broadly. Simultaneously, our new cloud-based customer platform is in the testing phase. ACHC Navigator will provide closer connection among all users: customers, staff, and surveyors. By building bridges instead of barriers, everyone benefits – providers, patients and the broader healthcare system. Exclusivity may create an illusion of prestige, but that illusion is fleeting. It doesn’t drive progress. Healthcare is not a monolith. It’s a complex ecosystem with varying needs, challenges and strengths. The challenges facing healthcare today, including rising costs, workforce shortages and health inequities, demand inclusive, collaborative solutions. At ACHC, we’re committed to working with all stakeholders to create a more equitable and innovative future for healthcare. Together, we can elevate standards, drive innovation and ensure that every patient receives the high-quality care they deserve.
CONTENTS 1 CEO Message
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BRIDGES TO INNOVATION | Accreditation, Certification, Distinctions
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BRIDGES TO CONFIDENCE | Education, Training, Tools
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BRIDGES TO EXPERTISE | Decoding Complexity
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BRIDGES TO COLLABORATION | Strategic Partnerships
ACHC is ready to help your organization thrive. Let’s build a stronger, more inclusive future for healthcare – together.
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BRIDGES TO IMPROVEMENT | 2024 Survey Trends by Program
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Board of Commissioners/Leadership Team
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